REGULATORY INVESTIGATOR

About the Role

The Park Houston division of the Administration & Regulatory Affairs Department (ARA) is seeking an energetic, flexible, team-oriented person with a passion for customer service to work as a Regulatory Supervisor. Successful candidates will communicate effectively, provide exceptional customer service, enjoy working as a team, and be at ease multitasking in a fast-paced public service setting. The candidate should have strong interpersonal skills. Position requires driving on city business.

Responsibilities

• Enforce City Parking Ordinances by issuing citations for parking violations, enforcing policies and procedures.
• Issue citations for parking violations observed within assigned area.
• Report vehicles in tow-away zones.
• Check parked vehicles using hand-held computer devices for unresolved parking violations.
• Boot eligible vehicles.
• Report damaged or malfunctioning meters; report missing traffic and parking signs; assist citizens with directions and other needed information or assistance.
• Monitor, investigate, and report Valet Zones.
• Enforce ordinances preventing businesses from operating in the public right of way.
• Tow abandoned vehicles.
• Enforce various Community Parking and Residential parking areas; enforce bicycle lane parking restrictions.
• Conduct occupancy studies to collect data to manage curb side rates, time limits, or other parking tools.
• Utilize vehicles with license plate recognition systems to enforce ordinances and collect occupancy data.
• Use the 311 system to review, respond, and close parking service requests filed by the general public.
• Perform other duties as required.

Working Conditions

Job consists of long periods of walking with routine exposure to significant levels of heat, cold, moisture, and air pollution such as those encountered in general outdoor conditions. The position routinely requires lifting of moderately heavy items, such as vehicle immobilizers or records boxes (up to 40 pounds) and/or very long periods of walking on rough surfaces on a routine basis. Includes driving city-owned vehicles as needed and riding bicycles in downtown traffic.

Requirements

• Basic knowledge of grammar, spelling, punctuation, and simple mathematical functions like percentages, ratios, etc., as might normally be acquired through attainment of a high school diploma or GED.
• Six months of work experience in document research, investigations, or a closely related field.
• A valid Texas Driver’s License and compliance with the City of Houston's policy on driving (AP 2-2).

Preferences

• Strong verbal and written communication skills.
• Experience in a regulatory or law enforcement environment.
• Availability to work occasional weekends and evenings.

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

Pay

Pay Grade 11. Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.