Regulatory Compliance Officer I- El Paso

Two positions will be filled from this posting.

About the role

A Regulatory Compliance Officer I (RCO I) ensures compliance with state liquor laws and cigarette tax laws as applied to the importation of alcoholic beverages or cigarettes by persons for personal consumption. This entry-level position involves tax enforcement, licensing, and compliance work, including the assessment and collection of liquor and cigarette taxes on personal importations.

Responsibilities

• Collects direct and indirect state taxes, such as franchise taxes, sales and use taxes, alcoholic beverage taxes, and cigarette taxes (70% of duties).
• Ensures compliance with the Texas Alcoholic Beverage Code and Texas Tax General Annotated Code for importation of alcoholic beverages and cigarettes for personal use.
• Manages petty cash fund, ensuring it is counted and balanced with $100.00 before every shift.
• Logs into the Alcohol Industry Management System (AIMS) and ensures proper work location entry.
• Maintains Point-of-Sale (POS) system functionality, including Wi-Fi/cellular connectivity, printer, and credit card reader.
• Monitors vehicular and pedestrian traffic outside the work booth to identify persons importing alcoholic beverages and cigarettes.
• Communicates professionally with customers, answering questions and performing taxation of imported alcoholic beverages/cigarettes using the POS system.
• Complies with Ports of Entry procedures for cash and credit card transactions, ensuring accurate change and successful credit card processing.
• Counts and verifies petty cash and daily deposits at shift end, securing funds in the designated safe.
• Confiscates, disallows, and destroys alcoholic beverages and cigarettes according to law and agency policies (20% of duties).
• Observes and disallows excess or illicit alcoholic beverages and identifies minors or intoxicated persons attempting to import.
• Completes and maintains electronic records in AIMS for disallowances and ensures timely submission of forms and reports.
• Performs other related duties, including equipment control, storage, and exemplary customer service (10% of duties).

Requirements

• Must be 21 years of age or older.
• Bilingual speaking skills (English/Spanish).
• Experience in handling cash, sales, record keeping, accounting, or exemplary customer service.
• Thirty (30) semester hours of college credit may substitute for the experience requirement.
• Must pass a criminal background check.
• Possess a valid Texas driver’s license, if applicable.
• Ability to work shift work, including days, evenings, midnights, weekends, and holidays.
• Ability to drive to and work at all assigned locations, including outlying bridges.

Knowledge, Skills, and Abilities

• Knowledge: Compliance and collection processes; accounting and tax administration procedures; Texas tax laws, rules, regulations, policies, and procedures; office practices, including use of computers, POS devices, Bluetooth-connected devices, and internet connectivity.
• Skills: Performing basic mathematical calculations involving U.S. currency.
• Abilities:
  • Provide exemplary customer service.
  • Read and understand laws, regulations, policies, and procedures to analyze tax situations and detect violations.
  • Maintain and protect confidential, sensitive, or secured information or goods.
  • Use sound judgment in handling U.S. currency, counting, reconciling, and making deposits.
  • Prepare daily reports using desktop computers or electronic POS devices and applicable software.
  • Work independently with minimal supervision.
  • Be dependable, punctual, and ready to work as scheduled.

Physical Requirements

• 10% travel required; position is not eligible for telework.
• Long periods of standing and/or walking inside and outside the work area.
• Bending, reaching, and lifting/carrying a minimum of 30 pounds occasionally.
• Standing or walking on concrete surfaces, stepping up and down from curbs.
• Working in confined office spaces and during adverse weather conditions (heat, cold, wind, rain).
• Exposure to dusty conditions, exhaust from gasoline and diesel engines, and other environmental factors.