Registry Unit Assistant- Flex Department

About the Role

The Unit Assistant performs reception activities and supports the nursing unit by managing patient and visitor interactions, maintaining documentation, and ensuring operational efficiency.

Responsibilities

• Answer phones, greet internal and external customers, and route incoming/outgoing mail.
• Maintain inventory of necessary supplies and ensure the center work area is orderly.
• Determine the nature of patient or visitor needs/requests, secure appropriate resources, and monitor follow-up for satisfaction.
• Respond to patient call lights, including emergencies.
• Obtain necessary documentation and consents from patients/families upon admission, ensuring all consents are signed within 24 hours.
• Obtain and distribute copies of insurance information, picture IDs, and other required documents to the correct departments.
• Maintain files of emergency information for each patient, including current history, physical exam, face sheet, DNR forms, and blood consents.
• Prepare discharge paperwork for patients.
• Distribute patient therapy schedules and ensure the most recent version is available to necessary personnel.
• Audit adherence to specific policies and procedures (e.g., infection control, DNR) using reports from the EMR system.
• Assist with orienting new staff to nurses' station functions, phones, access doors, CapMgt, and Guardian.
• Schedule patient appointments, arrange transportation, and notify relevant parties of scheduling conflicts.
• Perform additional duties as assigned in the best interest of the organization.

Requirements

• High School Diploma or 1-2 years of college or other post-high school training (or equivalent experience).
• Proficiency in keyboarding and basic computer skills (e.g., PC software, photocopying, fax machines, multi-line phones).
• Basic communication and interpersonal skills to interact appropriately with internal/external customers.
• Organizational skills to efficiently prioritize and complete tasks.
• Ability to collaborate effectively in a team setting to maximize quality and operational efficiency.

Working Conditions

Normal office environment with little or no exposure to dust or extreme temperatures.