Registry Specialist - NYC Showroom

About the role

The NYC Showroom is the physical manifestation of the Babylist brand. As a Registry Specialist, you will be the go-to expert for baby gear, guiding expecting parents and their guests through the process of building the perfect registry. Your role involves being a senior presence on the floor, coaching newer staff, and managing the day-to-day operations of the showroom.

Responsibilities

• Guide parents and gift-givers through the registry process, making it a meaningful and less overwhelming experience.
• Provide thoughtful "Add to Registry" and purchase recommendations to enhance the shopping experience.
• Shape the brand's presence in person, ensuring it aligns with the online experience.
• Coach and support showroom and pop-up staff, helping them understand product features, safety guidelines, and the Babylist way of doing things.
• Owning the showroom's opening, closing, and security procedures, ensuring a safe and welcoming environment.
• Work weekends to manage the busiest times in the showroom.

Requirements

• Extensive knowledge of baby gear, able to recommend products based on various needs and preferences.
• Experience guiding parents through registry or gear decisions, preferably for two or more years.
• Two or more years of retail or guest service experience, with a focus on relationship-building.
• A warm, empathetic communication style that builds trust and makes people feel understood, not pressured.
• Comfortable taking ownership of showroom operations, including opening, closing, and security protocols.
• Flexible availability to work weekends when the showroom is busiest.

Qualifications

• Proven ability to build and maintain strong relationships with customers.
• Strong interpersonal and communication skills, with the ability to handle multiple customers simultaneously.
• Passionate about the mission of supporting expecting and new families.
• Ability to adapt to different situations and roles within the team.

Skills

• Product knowledge of baby gear, including brands, features, and safety guidelines.
• Customer service and guidance skills, particularly in the context of registry and baby gear selection.
• Leadership and coaching abilities, to mentor and support newer staff members.
• Organizational and time management skills, to ensure smooth operations and customer service.

Benefits

• Competitive hourly pay starting at $27.50 per hour.
• 35% employee discount at the Babylist Shop.
• Medical, Dental, and Vision coverage.
• 15 days of vacation, 3 paid holidays, and 7 sick days annually.
• Participation in the 401(k) retirement plan.

Pay

We offer competitive market rates. The starting rate for this position is $27.50 per hour.

Schedule

Weekend availability is required.