Registry Patient Service Representative

Duties

• Answering inbound calls, placing outbound calls, monitoring voicemail
• Scheduling initial and continuing appointments
• Registration and monitoring outpatient schedule
• Facilitating the check-in process including registration of patients, verifying insurance information, collecting demographic data, and checking registration forms for completeness and accuracy
• Identifying and resolving patient and family issues, ensuring resolution
• Post patient payments, issuing receipts, completing necessary cash reports
• Schedule patient follow-up appointments
• Allocate patients into available time slots according to clinician templates and protocols
• Scan and fax patient documents

Qualifications

• High school diploma or equivalent
• College or post-high school technical training desired
• Minimum 3 years of experience in a customer service role/general office environment with gradually increasing responsibility preferred
• Understanding of healthcare operations and the crucial role this position plays for delivering world-class access
• Understanding of basic guidelines related to health insurance, including HMO’s
• Exceptional customer service, communication and interpersonal skills necessary to interact on a daily basis with internal/external customers in various circumstances
• Effective communication skills focusing on consistent email communication and follow up as well as relaying appropriate information in a timely, comprehensive and accurate manner
• Ability to solve problems diplomatically and efficiently
• Demonstrate strong organizational skills, high level of attention to detail, follow through and active listening
• Proficiency in Microsoft applications: intermediate level skills in the use of Outlook, Word, and Excel; basic level skills in the use of PowerPoint
• Application of a variety of a variety of moderately complex computer PC software and office equipment (photocopier, printer, fax machine, scanner, calculator, multi-line phone, etc.)

Knowledge

• Understanding of healthcare operations and the crucial role this position plays for delivering world-class access
• Understanding of basic guidelines related to health insurance, including HMO’s
• Exceptional customer service, communication and interpersonal skills necessary to interact on a daily basis with internal/external customers in various circumstances
• Effective communication skills focusing on consistent email communication and follow up as well as relaying appropriate information in a timely, comprehensive and accurate manner
• Ability to solve problems diplomatically and efficiently
• Strong organizational skills, high level of attention to detail, follow through and active listening
• Proficiency in Microsoft applications: intermediate level skills in the use of Outlook, Word, and Excel; basic level skills in the use of PowerPoint