Registration Specialist (FT), CFRN40910REG

College of DuPage is a comprehensive community college located 27 miles west of downtown Chicago, vitally connected to the local area for over 50 years. We prepare students for lifelong learning with nine associate degrees and a variety of professional and technical certificates, many of which articulate into baccalaureate programs at partner institutions. The college values an inclusive and welcoming community and is committed to diversity in the workforce.

About the role

The Registration Specialist processes and maintains dual credit and dual enrollment registrations, serving as the liaison to area high schools, administrators, counselors, and faculty for all registration issues. This role leads student information and daily workflows related to technical enrollment operations, processing, and reporting, while providing recommendations to streamline processes.

Responsibilities

• Coordinate day-to-day enrollment processes for Dual Credit/Dual Enrollment (DC/DE) students.
• Enroll students into Colleague in a timely manner and ensure registration is complete by the census date.
• Process registrations for all DC/DE students while adhering to college prerequisites.
• Monitor dual credit adjunct faculty approval and course assignments to ensure compliance with College policy.
• Track all dual credit and dual enrollment registrations and steps to enrollment on a daily basis.
• Collaborate with high school partners to develop draft course schedules and work with the Centralized Scheduling Office to finalize them.
• Serve as the liaison to area high schools for all enrollment issues.
• Travel to District #502 high schools for onsite registration, testing, residency, and records management.
• Develop, maintain, and revise DC/DE registration forms.
• Streamline placement testing processes to ensure completion prior to course registration.
• Provide comprehensive support for the program, including processing parent consent forms, attending high school in-service days, and responding to student inquiries.
• Maintain accurate program records, including enrollment contacts, instructor lists, and course data.
• Resolve student registration issues and interpret holds to process permits or direct students appropriately.
• Determine student residency status and correct discrepancies in tuition payments due to residency.
• Verify student information while maintaining privacy according to FERPA.
• Maintain in-depth knowledge of college policy by attending seminars and participating in departmental and college-wide committees.
• Participate in program-specific events, marketing activities, meetings, committees, and partner events.
• Perform other duties as assigned.

Requirements

• Associate’s degree or equivalent years of college required; Bachelor’s degree preferred.
• Two years of experience in a busy office or college environment.
• Excellent communication and customer service skills.
• Proficiency with word processing, email, spreadsheets, internet, and databases.
• Ability to travel in your own vehicle to high schools within District #502.
• Ability to lift up to 25 lbs.
• Must pass a background check and drug screen.

Working Conditions

This role involves extensive use of PC, laptop, multi-line telephone, calculator, copier, and fax. The position requires regular travel to high schools within District #502.

Pay

Starting pay begins at $21.70/hour, based on experience. Competitive starting pay is dependent on education and experience.

Benefits

• Paid time off.
• Tuition discounts for employees and dependents.
• Medical, dental, and vision benefits effective the first day of employment.
• Retirement benefits.