Registration Specialist

Minimum Qualifications

• High school graduate or equivalent.
• State criminal background check and Federal background check (if applicable) as required for regulated areas.

Core Job Duties and Responsibilities

• Obtain demographic, billing, and insurance information from patient, family, or legal guardian and enter it into registration/billing systems for service and claim processing; scan insurance cards and photo identification.
• Provide patients with information concerning insurance, bill payment, and hospital procedures.
• Complete managed‑care responsibilities, including obtaining pre‑certifications and authorizations.
• Prepare WVU Medicine standard consent forms, notice of privacy practice, and other required paperwork; present to patient/family/legal guardian for signatures.
• Obtain electronic signatures for consent to treat and patient financial obligations.
• Collect deposits, co‑payments, deductibles, and patient liability payments; provide receipts and document payments in the registration/billing systems.
• Prepare patient armbands for identification.
• Balance daily receipts and cash drawer for patient payments as needed.
• Follow up on accounts flagged by the system (courtesy dismissal/comments/red stickers).
• Initiate various screenings, obtain pertinent coverage information, and complete appropriate paperwork.
• Perform medical necessity checks and complete Advanced Beneficiary Notices as needed.
• Schedule, reschedule, or cancel patient appointments in accordance with hospital workflows.
• Check order completeness and validate orders against scheduled services.

Physical Requirements

• Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, and grasping.
• Visual acuity within normal range.
• Manual dexterity to operate keyboards, fax machines, telephones, and other business equipment.
• Sitting and/or standing for extended periods.
• Reading and comprehension ability.

Working Environment

• High‑volume, fast‑paced environment.
• Exposure to communicable disease.
• Frequent interactions with patients, medical staff, and support staff on a continual basis.

Skills and Abilities

• Accurate utilization of applicable computer software and equipment for access processing; ability to follow downtime procedures.
• Knowledge of procedures to report and document unsafe or hazardous conditions, incidents, and defective equipment in compliance with hospital policy.
• Considerable attention to detail, strong organizational skills, and ability to perform multiple tasks simultaneously.
• Ability to memorize and reference a substantial amount of information from written sources or personnel.
• Understanding of medical insurance requirements for payment and basic knowledge of covered services.
• Excellent written and verbal communication skills.
• Basic knowledge of medical terminology.

Schedule

• Scheduled weekly hours: 40
• Shift type: Non‑Exempt (United States of America)