Registration Specialist

About the role

The Registration Specialist handles patient check‑in, preregistration, registration, preadmission, and admission, ensuring accurate demographic information, compliance with CMS, government and commercial payers, EMTALA, and Joint Commission regulations, benefit verification, preauthorization, consent signatures, co‑pay collection, HIPAA documentation, and distribution of Medicare/Tricare important messages and patient rights. The role also involves obtaining photo IDs, insurance cards, signed forms, scanning documents into the medical record, managing system work queues, answering phones, faxing, scanning, and cross‑training in System Scheduling, Authorization, and Referrals to support patient flow and reimbursement while upholding the mission, vision, and values of Saint Francis Healthcare System.

Responsibilities

• Obtain accurate and thorough demographic information.
• Ensure compliance with CMS, government payors, commercial and third‑party payors, EMTALA, and The Joint Commission rules and regulations.
• Perform benefit verification and preauthorization requirements.
• Obtain signatures on consent for treatment and collect co‑pays and other payments on previous balances.
• Obtain information, pictures, and signatures on HIPAA forms.
• Issue Medicare/Tricare Important Messages and Patient Rights and Responsibilities.
• Obtain photo ID, insurance cards, signed forms and orders (when applicable) and scan into the medical record at registration/admission.
• Work and maintain system work queues.
• Answer the telephone, fax, scan, handle DPM’s, and perform various other duties assigned by the manager.
• Cross‑train with System Scheduling, Authorization, & Referrals to assist as needed.
• Work closely with other personnel to ensure a smooth, timely flow of patients and information to maximize reimbursement.
• Promote harmonious intra‑ and inter‑departmental relationships and deliver quality customer service.
• Adhere to the Mission, Vision, Values and Philosophy of the department and Saint Francis Healthcare System.
• Maintain restricted or confidential information from many sources within the Healthcare System.
• Perform any additional duties as assigned by the supervisor or manager.

Requirements

• High School Diploma or equivalent required.
• Two years of experience in a business, billing, or healthcare scheduling/registration/admissions setting preferred.

Skills

• Ability to proficiently utilize a computer and software programs.
• Maintain a professional and courteous manner when dealing with customers and staff.
• Demonstrate appropriate and timely independent judgment.

Benefits

Saint Francis Healthcare System offers a comprehensive Total Rewards package for colleagues working at least 24 hours per week.

• Comprehensive and affordable health coverage including medical, prescription, dental and vision – available on the first of the month after hire date.
• Saint Francis Medical Services Discount.
• Earned Time Off (ETO) based on relevant years of work history (combines vacation, sick, holidays, and personal days).