Registration Specialist

Location: Eastgate Surgery Center, 4415 Aicholtz Road A, Cincinnati, OH 45245

Eastgate Surgery Center is an ambulatory surgery center located in Cincinnati, Ohio. With four procedure rooms, the center provides high-quality, cost-effective outpatient surgical and procedural care primarily for GI and Endoscopies. Owned and operated in partnership with BSMH and Gastro Health, Eastgate Surgery Center combines advanced technology with compassionate, patient-centered care in a convenient setting.

About the role

The Registration Specialist supports a seamless perioperative experience by coordinating patient registration and front desk operations. This role serves as a key liaison between patients, physicians, and clinical teams, ensuring accurate scheduling, registration, communication, and administrative support while maintaining a patient-centered, professional environment.

Schedule

Monday-Friday, full-time position (30-40 hours/week). Hours between 6:00am-5:00pm.

Responsibilities

• Register patients accurately, verifying demographics, insurance, prior authorizations, and required documentation
• Collect copayments and input patient information into scheduling and registration systems
• Greet patients and visitors; answer phones and respond to in-person and telephone inquiries
• Coordinate front desk and reception area activities to support efficient center operations
• Assemble and maintain patient medical records and ensure confidentiality
• Communicate professionally with patients, families, physicians, and staff (using translators as needed)
• Support quality improvement, safety, and risk management initiatives
• Maintain organization and cleanliness of the front desk and nourishment areas
• Perform clerical and administrative duties, including supply management and record maintenance
• Perform other duties as assigned

Requirements

• High school diploma or GED required; healthcare patient experience preferred
• Strong organizational, multitasking, and communication skills
• Ability to manage competing priorities in a fast-paced healthcare environment
• Proficiency with Microsoft Windows–based systems and scheduling/registration platforms

Physical Requirements

• Ability to lift up to 50 pounds
• Prolonged standing, walking, sitting, and frequent use of hands and arms
• Ability to bend, stoop, kneel, crouch, or balance as needed