Registration Representative StaffFlex contract, FT, Days, $25.56/hr

About the role

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit.

Responsibilities

• Greets patients and visitors, providing a welcoming and professional first impression.
• Manages patient check-ins, ensuring all necessary information and documentation are collected.
• Schedules and coordinates patient appointments, optimizing the use of available time slots.
• Answers multi-line telephones, addressing inquiries and directing calls appropriately.
• Maintains accurate patient records, updating information as needed in the database.
• Processes patient payments, including co-pays, deductibles, and other fees.
• Prepares and organizes patient medical charts for upcoming appointments.
• Copies and provides patient records upon request, ensuring confidentiality.
• Coordinates with medical staff to ensure smooth patient flow and efficient service delivery.
• Scans and files documentation accurately in patient charts.
• Obtains referrals, authorizations, and pre-certifications as required.

Requirements

• Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Effective communication among employees, and between employees, patients, visitors and supervisors is essential to ensure quality patient care and to avoid misunderstanding, errors and miscommunications which could have a detrimental effect on the health, safety and well-being of patients and co-workers.
• Must have some knowledge and experience in performing the duties associated with patient processing in an outpatient clinic setting.
• Must have computer experience in MS Office, Word, and Excel.
• Must be able to work in a fast-paced and customer service-oriented environment; to perform duties under pressure and meet deadlines in a timely manner; to work as part of a team as well as to complete assignments independently; to take instruction from supervisors; to exercise problem-solving skills; and to interact with co-workers, supervisors, guests, patients and the public in a professional and pleasant manner.
• Five9 Call Center Software
• Healthcare software computer programs

Skills

• Spanish speaking/translation ability preferred.
• Knowledge of healthcare software computer programs.

Qualifications

• Associate's degree in a healthcare related field of study.
• High school diploma or general education degree (GED).

Benefits

Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance, Paid Time Off from Day One, 403-B Retirement Plan, Whole Person Well-being Resources, Mental Health Resources and Support, Pet Benefits, Career Development, and more.

Pay

$15.00 - $130.00

Schedule

Full time, Shift Day (United States of America)

Physical Requirements

View work requirements

Additional Information

N/A

Licenses and Certifications

N/A

Background Screening Requirement

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Equal Opportunity Employer

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.