Registration Representative

About the role

Resurgens East Surgery Center is seeking a Registration Representative, Full Time to join their team. They are a single specialty outpatient surgical center dedicated to providing patients with high-quality care in a comfortable setting.

Responsibilities

• Verifies insurance prior to patient's arrival, including "Add On's and Direct Admits"
• Obtains pre-certification from insurance companies for procedures requiring pre-certification
• Requests office notes from referring physicians for authorization
• Calculates and informs patients of the amount due
• Communicates with the doctor’s office
• Ensures all required forms are placed in designated areas of the patient's chart
• Daily preparation of charts for next day's surgeries within a required deadline (no less than 3 days prior to surgery)
• Preparation of medical consents for each chart prepared
• Labeling necessary documents and adding physician orders
• Outbound collection calls to patients regarding their medical invoice/bill, answering questions, and setting up payment/payment plans
• Utilizing various collection strategies and methodologies to contact consumers within federal, state, and client collection guidelines and laws
• Knowledge of healthcare financing and medical collections preferred

Requirements

• Minimum 2-4 years of hospital or medical office experience required
• Ability to communicate verbally and non-verbally in a professional way
• Able to use time wisely in preparing work area to meet high-paced demand
• Show a genuine desire to work and improve the hospital as a whole
• Extreme multitasker
• Strong medical terminology
• Must demonstrate excellent phone etiquette and exceptional customer service skills

Qualifications

• Knowledge of health care financing and Medical Collections preferred

Skills

• Excellent multi-tasking abilities
• Outstanding communication and teamwork skills
• Ability to keep up in a fast-paced working environment
• Previous successful/positive customer service encounters or programs

Benefits

At Resurgens East Surgery Center, they offer a comprehensive benefits package that includes:

• Medical, dental, vision, and prescription coverage
• Life and AD&D coverage
• Availability of short- and long-term disability
• Flexible financial benefits including FSAs and HSAs
• 401(k) and access to retirement planning
• Paid holidays and vacation

Who We Are

USPI is committed to creating relationships that create better care. They partner with physicians and healthcare systems to provide first-class ambulatory solutions throughout the United States. They are committed to providing surgical services in the most efficient and clinically excellent manner. USPI is proud of its inclusive culture, which respects differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. This inclusive culture makes USPI stronger and better able to meet the needs of their diverse patient and physician population.