Registration Manager- System Patient Access

About the role

The System Patient Access Manager leads and oversees outpatient, inpatient, and emergency department registration to ensure a seamless and compassionate access experience for every patient, every day. This role is fully onsite, Monday-Friday, with occasional evening and weekend responsibilities.

Responsibilities

• Provides leadership and operational oversight for all assigned Revenue Cycle Services teams.
• Supports diverse registration teams across multiple access points.
• Ensures high quality standardized work processes that result in consistent outcomes.
• Manages personnel and financial resources efficiently and productively.
• Collaborates with ER Leaders, Inpatient Unit Leaders, Utilization Management, Social Work, and other SPA Managers.
• Empowers staff to perform at their best while fostering a positive and inclusive work environment.
• Manages within the confines of a budget and promotes continuous performance improvement.

Requirements

• Demonstrated ability to lead and support diverse registration teams.
• A compassionate, patient-first mindset with a strong focus on removing barriers to care.
• Commitment to staff engagement, professional growth, and team well-being.
• Strong collaboration skills, promoting trust, communication, and shared purpose.
• A leadership style that empowers teams, encourages innovation, and supports continuous improvement.

Qualifications

• Undergraduate degree preferred.
• At least three years of experience with hospital or physician billing.
• Strong knowledge of healthcare billing terminology concepts and processes.
• Effective knowledge of business and reimbursement management.
• Strong interpersonal, problem-solving, and analytical skills.
• Effective written and verbal communication skills.
• Organizational and management skills to achieve performance expectations.
• Ability to promote teamwork and develop team members.
• Passionate commitment to continuous performance improvement.

Benefits

Indiana University Health offers competitive compensation and benefits, including health insurance, retirement plans, and paid time off.

Pay

Salary range: $75,000 - $95,000 annually, commensurate with experience.

Schedule

Full-time, Monday-Friday, day shift with occasional evening and weekend responsibilities.