Registration/ Event Coordinator

Key Responsibilities

• Daily orchestration of registration activities and communications, fielding guest questions and generating accurate reports daily/weekly (or as needed) for events
• Point of coordinating small events, ensuring that all logistical details are handled with precision and that the events run smoothly
• Drive project timelines to stay organized and meet all deadlines
• Support the event lifecycle for Alexander Group events, from initial requests through execution and post-event reporting
• Monitor and evaluate the success of events and suggest improvements for future events
• Participate in meetings with cross-functional partners to provide input on event strategies and gather feedback
• Serve as a main liaison for communications for event-related information, such as save-the-dates, invitations, registrations and confirmations
• Contribute to venue selection processes
• Orchestrate hotel room blocks, 3-5 events a year. Maintaining accurate rooming lists and contribute to attrition conversations based on registration volume/data
• Support on-site execution, staffing and vendor management, contributing to the overall success of events
• Join the Event team on pre-conference calls for events, assist with data entry, and support the execution of events, ensuring all details are meticulously managed
• Master the usage of our EMS (Event Management System) to detail reservations, review incoming requests and manage all guest logistics efficiently
• Understand meeting room capabilities and catering offerings to provide informed assistance to guests and employees
• Use technology tools – Salesforce.com, Cvent (registration management system) and MS Office to ensure accurate and timely data entry and guest communications
• Support KPI measurement and reporting, ensuring event success is measured against key objectives
• As needed support for the event management leaders
• Maintain confidentiality of proprietary company and guest information
• Actively pursue professional development opportunities to stay ahead of trends in B2B event coordination

Qualifications

• Proven experience (3-5 years) in business event coordination and/or in a B2B/B2C marketing coordination role
• Maintain a high-level of world-class responsiveness and professionalism to a wide range of guests/clients while representing the Firm
• Ability to multitask and creatively problem-solve under overlapping deadlines and in a live, fast-paced event environment
• Highly collaborative, trustworthy, superb organization and communications skills, and tech savvy (MS Excel and Word experience required, Salesforce and Cvent experience a plus)
• Ability to craft emails to guests with strong attention to detail and accuracy