Registration Attendant

Saint Francis Healthcare System began in 1875 when three courageous Franciscan Sisters answered a call to care for those in need. What started as a 12-bed hospital has grown into the region’s leading healthcare system—recognized nationally for exceptional quality, safety, and patient experience. Today, Saint Francis serves more than 715,000 people across five states. With a 306-bed Medical Center, nearly 3,000 team members, and over 300 providers, Saint Francis is the largest healthcare system between St. Louis and Memphis.

About the role

The Registration Specialist is responsible for check-in, preregistration, registration, preadmission, and admission. These functions include obtaining accurate and thorough demographic information, ensuring compliance with CMS, government payors, commercial and third-party payors, EMTALA, and The Joint Commission rules and regulations. The role involves benefit verification, preauthorization requirements, collecting co-pays and payments on previous balances, and obtaining signatures on consent forms and HIPAA documents. The specialist issues Medicare/Tricare Important Messages and Patient Rights and Responsibilities, scans photo IDs, insurance cards, and signed forms into the medical record, and maintains system work queues.

This position requires answering telephones, faxing, scanning, and performing various duties assigned by the manager. The individual will be cross-trained in System Scheduling, Authorization, & Referrals to assist as needed, and works closely with other personnel to ensure a smooth, timely flow of patients and information to maximize reimbursement for services. The role promotes harmonious and efficient intra- and inter-departmental relationships, delivers quality customer service, and adheres to the mission, vision, values, and philosophy of Saint Francis Healthcare System.

Responsibilities

• Obtain accurate and thorough demographic information during check-in, preregistration, registration, preadmission, and admission.
• Ensure compliance with CMS, government payors, commercial and third-party payors, EMTALA, and The Joint Commission rules and regulations.
• Perform benefit verification and preauthorization requirements.
• Collect co-pays, payments on previous balances, and obtain signatures on consent for treatment and HIPAA forms.
• Issue Medicare/Tricare Important Messages and Patient Rights and Responsibilities.
• Obtain photo ID, insurance cards, signed forms, and orders (when applicable) and scan them into the medical record.
• Maintain and work system work queues.
• Answer telephones, fax, scan documents, and perform other duties as assigned by the manager.
• Cross-train in System Scheduling, Authorization, & Referrals to assist as needed.
• Work closely with other personnel to ensure a smooth, timely flow of patients and information to maximize reimbursement for services.
• Promote harmonious and efficient intra- and inter-departmental relationships and deliver quality customer service.
• Adhere to the mission, vision, values, and philosophy of Saint Francis Healthcare System.
• Handle restricted or confidential information from various sources within the Healthcare System.
• Perform any and all duties as assigned by the Supervisor or Manager.

Requirements

• High School Diploma or equivalent required.
• Two years of experience in a business, billing, or healthcare scheduling/registration/admissions setting preferred.
• Proficiency in using computers and software programs is essential.
• Must maintain a professional and courteous manner in all communications with customers and staff.
• Must demonstrate appropriate and timely independent judgment.

Mission, Vision, and Values

Mission: To provide a ministry of healing, wellness, quality, and love inspired by our faith in Jesus Christ.

Vision: To be a leading Catholic healthcare system that celebrates and protects the gift of life by providing exceptional patient outcomes in quality, safety, access, and value.

Values:

• Integrity: Doing what’s right, even when no one is watching.
• Stewardship: Managing resources wisely for the future.
• Faith: Believing in a purpose greater than ourselves.
• Hope: Lifting up those who feel discouraged.
• Joy: Serving others with a grateful, happy heart.
• Compassion: Seeing others through Christ's eyes.
• Excellence: Always striving to be the best.
• Dignity: Respecting human life from beginning to end.

Benefits

Colleagues working at least 24 hours per week will have access to the Total Rewards package, which includes:

• Comprehensive and affordable health coverage including medical, prescription, dental, and vision—available on the first of the month after hire date.
• Saint Francis Medical Services Discount.
• Earned Time Off (ETO) based on relevant years of work history, combining vacation, sick, holidays, and personal days into one balance for flexibility.
• Retirement benefits including SFHS immediate matching.
• Education Assistance benefits up to $5,000 per calendar year for one year of service after graduation.
• Other benefits including:
  • Benefit Support through Health Advocate.
  • Employee Assistance Program.
  • Flexible Spending Accounts.
  • Identity Theft Protection.
  • Pet Insurance.
  • Earned Wage Access.