Registrar Support Specialist #DS9834

Contact: Kyle Gregorio, kylelg@okstate.edu

Schedule

Monday through Friday, 7:30am–4:30pm with occasional evenings and weekends.

About the role

This position plays a key role in supporting and advancing the strategic operations of the Registrar’s Office by managing the institutional course inventory in Banner, developing and maintaining both Banner and public-facing semester class schedules, overseeing the reverse transfer process, and coordinating the processing of incoming transfer student transcripts. The role contributes to institutional effectiveness through accurate data management, system integrity, and student record processing, while also collaborating across functional areas. Responsibilities may overlap with the Registrar’s management of international student enrollment, as well as course substitution and grade-related processes led by the Graduation Coordinator.

Responsibilities

• Manage the institutional course inventory in Banner.
• Develop and maintain both Banner and public-facing semester class schedules.
• Oversee the reverse transfer process.
• Coordinate the processing of incoming transfer student transcripts.
• Collaborate across functional areas on international student enrollment, course substitutions, and grade-related processes.
• Train personnel in essential registrar functions and federal, state, and OSUIT policies/practices.

Requirements

• Associate Degree from an accredited college or university required; other combinations of relevant experience and education may be considered in lieu of degree.
• One to three years of relevant experience in a high-volume customer service environment, preferably in a college or university setting.
• Familiarity with Banner or other Student Information Systems (SIS) is a plus.
• Proven history of demonstrating ethical and professional behavior.
• Valid Oklahoma driver’s license if performing duties that require use of a personal or university vehicle.

Skills

• Strong human relations skills and a positive “can-do” attitude.
• Ability to work as a team player and independently with self-motivation.
• Strong organizational, synthesizing, and multi-tasking skills in a fast-paced, deadline-driven environment.
• High adaptability to new and changing policies and practices.
• Proficient with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, Publisher) and office technologies (fax machines, scanners).
• Accurate typing/data entry and attention to detail.
• Excellent listening, customer responsiveness, phone, and email communication skills.
• Professional appearance and demeanor.

Pay

$14.94 – $16.78 hourly.