Registrar Emergency Center

Shift and Status: Full time, 3:00 p.m. to 11:30 p.m., and every other weekend

About the role

Under the direction of the Patient Access Registration Front Line Manager, the Acute Care Hospital Registrar 1 is accountable to ensure a smooth, timely registration/admission process by obtaining accurate individual demographic, clinical, and insurance data. Responsibilities include collecting co-pay/deductible, residual and prior balances, performing initial financial screening on all self-pay and out-of-network patients, and referring them to Financial Advisors as necessary. The role focuses on providing optimal customer satisfaction, reception, and patient wayfinding.

Responsibilities

• Greet customers promptly with a warm and friendly reception.
• Direct patients to appropriate settings, explaining and apologizing for any delays.
• Maintain professionalism and diplomacy at all times, following department professionalism policy.
• Register patients for each visit type and admit type via EPIC (Electronic Medical Record).
• Collect and document all required demographic and financial information.
• Accurately activate, convert, and discharge visits on EPIC.
• Perform registration and financial functions, including:
  • Thorough interviewing techniques to ensure accurate and timely documentation of demographic and financial data.
  • Obtain appropriate forms and scan them into the medical record per department protocol.
• Scrutinize patient insurance(s), identify the correct insurance plan, and document the correct insurance order in EPIC.
• Apply recurring visit processing according to protocol.
• Facilitate use of electronic registration tools (e.g., Kiosks) where available.
• Verify patient information with third-party payers.
• Collect insurance referrals and document them in EPIC.
• Communicate with patients and physicians regarding authorization/referral requirements.
• Obtain financial responsibility forms or completed electronic forms with patients as necessary.
• Review, obtain, and witness hospital consent forms and Notice of Privacy Practices with patients/families.
• Screen outpatient visits for medical necessity and provide cost estimates.
• Collect and document Advance Directive information, educating patients as necessary.
• Collect and document Medicare Questionnaire, issue Medicare Inpatient Letter, and Medicare Off-site Notifications as required by government mandates.
• Scan appropriate documents.
• Manage responsibilities within Compliance guidelines as outlined in Hospital and Department Compliance Plans and Meaningful Use requirements.
• Financial Advocacy:
  • Screen all self-pay and out-of-network patients using EPIC tools.
  • Provide information for follow-up and referral to the Financial Advisor as appropriate.
  • Initiate payment plans and obtain payments.
  • Inform and explain applicable government and private funding programs and other cash payment plans or discounts.
  • Incorporate POS (point of service) collection processes into daily functions.
• Issue receipts and complete cash balance sheets where appropriate.
• Utilize audits and controls to manage cash accurately and safely.
• Transcribe written physician orders and communicate with physician/office staff as necessary to clarify.
• Determine and document ICD-10 codes.
• Perform medical necessity checks and issue ABN as appropriate for Medicare primary outpatients (excluding lab-only outpatients).
• Affix wristbands to patients and prepare patient charts.
• Manage and prepare miscellaneous reports, schedules, and paperwork.
• Maintain inventory of supplies.
• Facilitate scheduling for ancillary testing in identified areas.
• Mark duplicate Medical Records for merge and identify potential duplicate records.
• Utilize system resources and contact patients if necessary to verify records.
• Act as a preceptor to newer staff members.
• Maintain or exceed department-specific individual productivity standards, collection targets, and quality audit scores.
• Provide excellent service to clinical and downstream departments and physicians.
• Contribute to process improvement activities to support efficient patient and process flow.
• Perform clerical duties including typing, filing, mailing, calling patients, copying, faxing, receiving payments, and funding applications.
• Maintain or exceed Corewell Health Customer Service Standards: Service, Ownership, Attitude, and Respect.
• Provide every customer with a seamless, flawless Corewell Health experience.
• Remain compliant with regular TB testing and flu vaccination per hospital requirements.

Qualifications

• High School Diploma or equivalent.
• 1 year of relevant experience in a customer service role or healthcare industry.
• Must be 18 years of age to co-sign legal documents (e.g., hospital consent forms).
• Proficient in medical terminology and typing (30 words/min).

Preferred: Experience with Windows, Excel, Word, Outlook, EPIC, Electronic Eligibility System, and various third-party payer verification websites.

As part of the hiring process, you may be invited to complete an initial screening using an AI-enabled voice agent. This screening focuses on job-related qualifications and is reviewed by the hiring team as part of the overall evaluation process.

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized healthcare to our patients, members, and communities. We are committed to cultivating and investing in our team members. Our top-notch teams are comprised of collaborators, leaders, and innovators who continue to build on one shared mission: to improve health, instill humanity, and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

Benefits

• Comprehensive benefits package to meet financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and more.
• Optional identity theft protection, home, and auto insurance.
• Traditional and Roth retirement options with service contribution and match savings.

Schedule

• Hours of Work: 3:00 p.m. to 11:30 p.m.
• Days Worked: Monday to Friday
• Weekend Frequency: Every other weekend
• Weekly Scheduled Hours: 40

Primary Location

SITE - Farmington Hills Hospital - 28050 Grand River Ave - Farmington Hills
Department: Patient Registration Farmington Hills - Corporate