Registrar ED - Rotating Shifts - THOP Sierra Campus

About the role

El Paso, Texas Conifer Revenue Cycle Solutions is seeking a Registrar ED - Rotating Shifts to join their team. Spanish bilingual is required.

Responsibilities

• Greet patients following Conifer Standards of Care, providing world-class customer service, completing full patient registration at date of service, adhering to financial & cash control policies & procedures, thoroughly explaining and securing Hospital & patient legal forms.
• Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services.
• Educate patients about patient financial liabilities, employ proper, compliant patient liability collection techniques before, during & after date of service, perform Hospital cash reconciliation & secure payment entry in adherence to financial & cash control policies & procedures.
• Secure medical necessity checks/verifications in accordance to Centers for Medicare & Medicaid services, verify insurance, benefits, coverage & eligibility, complete assigned registration financial clearance work lists activities, obtain insurance authorizations for scheduled & unscheduled Hospital services, and secure inpatient visit notification to payors.
• Aid with scheduling diagnostic procedures (enter data in scheduling system, provide customer with appointment instructions, other tasks as needed).
• Assist with scheduling and coordinating post discharge care for patients.

Knowledge, Skills, Abilities

• Minimum typing skills of 35 wpm
• Demonstrated working knowledge of PC/CRT/printer
• Knowledge of function and relationships within a hospital environment preferred
• Customer service skills and experience
• Ability to work in a fast-paced environment
• Ability to receive and express detailed information through oral and written communications
• Understanding of Third Party Payor requirements preferred
• Understanding of Compliance standards preferred
• Must be able to perform essential job duties in at least two Patient Access service areas including Emergency Department.
• Uses proper negotiation techniques to professionally collect money owed by our Patients/Guarantors.
• Buils and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy.
• Must be able to appropriately interpret physician orders, medical terminology and insurance cards while maintaining Conifer Standards of Care.

Education / Experience

• High School Diploma or GED required
• 0 – 1 year in a Customer Service role
• 0 – 1 year administrative experience in medical facility, health insurance, or related area preferred
• Some college coursework is preferred

Physical Demands

• Must be able to sit at computer terminal for extended periods of time.
• Resolves Physician's office and Patient issues. May experience extreme patient volumes and uncooperative Patients.
• Occasionally lift/carry items weighing up to 25 lbs.
• Frequent prolonged standing, sitting, and walking.
• Occasionally push a wheelchair to assist patients with mobility problems.

Work Environment

• Hospital administration
• Can work in patient care locations which include potential exposure to life-threatening patient conditions.

Other

• Must be available to work hours and days as needed based on departmental/system demands.