Registrar - Berlin - PT (1st Shift)

Schedule

Every Monday and every Friday 7 a.m.–11 a.m., every other weekend 7 a.m.–3 p.m. All Registrar positions require availability to complete a 3‑week dayshift orientation (3 days per week) before moving to the hired schedule. The final schedule may vary and is created by the hiring manager at the location.

Summary

Gathers and enters patient demographic information into the hospital information system. Verifies benefits, obtains required authorizations, co‑pays, deductibles, co‑insurance, and deposit amounts. Performs accurate and thorough registrations in compliance with regulatory guidelines and acts as the first‑contact representative of Virtua, providing excellent customer service.

Responsibilities

• Obtain copies of patient insurance cards and identification; enter demographic, financial, insurance, and clinical information into the computer system, verifying completeness and accuracy.
• Obtain signatures on all required documents for consent, medical necessity, and required state, federal, and regulatory documentation.
• Process all necessary paperwork.
• Identify, collect, and process co‑pays, deductibles, co‑insurance, and deposits; facilitate resolution of billing issues by liaising with patient accounting, patients, and insurance representatives.
• Identify and provide appropriate referrals and payment options to patients needing financial assistance.
• Provide additional office support including telephone handling, scheduling, typing, filing, etc.

Qualifications

• Required: High school diploma.
• Required experience: 1 year customer service in a professional setting (retail/food service excluded); medical office or admittance experience preferred.
• Preferred: One year of Epic system experience.
• Strong verbal and written communication skills, positive demeanor, ability to handle stressful situations and multiple tasks.
• Basic typing, computer, and word‑processing skills.

Pay

Hourly rate: $18.69 – $26.01.

Benefits

• Medical, prescription, dental, and vision insurance.
• Health and dependent‑care flexible spending accounts.
• 403(b) retirement plan (401(k) subject to collective bargaining agreement).
• Paid time off and paid sick leave as provided under state and local laws.
• Short‑term disability and optional long‑term disability.
• Colleague and dependent life insurance, supplemental life and AD&D insurance.
• Tuition assistance.
• Employee assistance program with free counseling sessions.