Registrar

About the role

As the Registrar joining our team, you're embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve. Raleigh General Hospital is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We offer a wide range of surgical services as well as specialty programs including Cardiac CTA, Digital Mammography, and Trauma Services. Raleigh General Hospital cares for nearly 13,000 patients each year and treats more than 50,000 patients in its emergency room. We are accredited by the Joint Commission, the nationally recognized accrediting agency for healthcare facilities. Raleigh General Hospital also offers instructional programs for nursing students as well as numerous allied health student extern programs.

Responsibilities

• Gather and verify patient account information, insurance coverage, and ensure accurate entry of demographic, billing, and clinical data, including assigning medical record numbers.
• Distribute and explain forms, obtain necessary signatures, and meet with patients or caregivers to exchange essential information.
• Communicate with physician offices, nursing units, and other personnel to coordinate admissions and determine placement.
• Verify insurance benefits, obtain precertifications/authorizations, and process payments or refer to financial counselors as needed.
• Provide excellent customer service, addressing patient questions and concerns while maintaining professionalism and confidentiality.
• Utilize electronic health record (EHR) and registration software efficiently to manage data and support documentation compliance.
• Collaborate with departments and resolve registration issues to facilitate smooth patient admissions and ensure adherence to hospital policies and regulatory requirements.

Requirements

• High school diploma or equivalent required; three years of directly related experience may be substituted for the required education.
• Previous computer experience required, including familiarity with electronic health records (EHR) or registration systems.
• Knowledge of medical terminology and hospital procedures; billing or collections experience strongly preferred.

Skills

• Strong critical thinking skills, decisive judgment, and ability to work independently with minimal supervision.
• Excellent customer service skills, with the ability to interact professionally with patients, families, and staff.
• Ability to work effectively in a high-volume, fast-paced, and sometimes stressful environment.
• Detail-oriented, organized, and able to maintain accuracy while managing multiple tasks simultaneously.

Benefits

• Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

Schedule

Full-Time