Registrar

About the role

Your Experience Matters Highpoint Health - Winchester with Ascension Saint Thomas is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Registrar joining our team, you're embracing a vital mission dedicated to making communities healthier®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

More About Our Team: Our Patient Access team is often one of the first points of contact for patients and families during what can be a stressful or uncertain time. We work in a fast-paced, team-oriented environment where flexibility, compassion, and teamwork are essential. Registrars work closely with Switchboard and fellow Patient Access team members to keep operations moving while helping patients navigate the registration process. For someone who enjoys variety, thrives in a busy environment, and finds satisfaction in helping others, this role offers the opportunity to make a meaningful impact every shift.

Responsibilities

• Provides ER Registration and Patient Access support, serving as an important first point of contact for patients and families entering the hospital.
• Accurately collects and enters patient demographic, insurance, billing, and clinical information into the registration system.
• Verifies insurance information and benefits and assists with authorization requirements as applicable.
• Collects applicable co-pays, deductibles, and other point-of-service payments and refers patients for additional financial assistance when appropriate.
• Explains registration forms, required documents, processes, and other information to patients and family members.
• Communicates with patients, families, clinical staff, physician offices, and other hospital departments to obtain or exchange information needed for timely registration and care.
• Provides compassionate and professional service to patients and families who may be experiencing stressful, urgent, or emotional situations.
• Manages multiple patients, requests, interruptions, and priorities while maintaining accuracy, confidentiality, and attention to detail.
• Works collaboratively with the ER Registration and Switchboard team, assisting teammates as needed to support department operations.
• Maintains knowledge of current registration, insurance, collection, and department processes, including changes communicated between scheduled PRN shifts.
• May provide coverage at Highpoint Health - Winchester and, based on employee availability, Sewanee, with Winchester serving as the primary work location.
• Performs other Patient Access duties as assigned.

Requirements

• Applicants should have a high school diploma