Registrar

About the Role

Under the direction of the Patient Access Registration Front Line Manager, the Acute Care Hospital Registrar 1 ensures a smooth and timely registration/admission process by obtaining accurate individual demographic, clinical, and insurance data. Responsibilities include collecting co-pays, deductibles, residual and prior balances, performing initial financial screening for self-pay and out-of-network patients, and referring them to Financial Advisors as necessary. The role focuses on providing optimal customer satisfaction, reception, and patient wayfinding.

Responsibilities

• Greet customers promptly with a warm and friendly reception; direct patients to appropriate settings and explain or apologize for delays.
• Maintain professionalism and diplomacy, adhering to department standards.
• Register and admit patients for each visit type and area of service via EPIC (Electronic Medical Record).
• Collect and document all required demographic and financial information accurately and efficiently.
• Activate, convert, and discharge visits in EPIC; perform registration and financial functions, including thorough interviewing and accurate documentation.
• Scrutinize patient insurance(s), identify the correct plan, and document the correct insurance order in EPIC.
• Apply recurring visit processing according to protocol; facilitate use of electronic registration tools (e.g., Kiosks).
• Verify patient information with third-party payers; collect and document insurance referrals in EPIC.
• Communicate with patients and physicians regarding authorization/referral requirements.
• Obtain financial responsibility forms or completed electronic forms from patients as necessary.
• Review, obtain, and witness hospital consent forms and Notice of Privacy Practices with patients/families.
• Screen outpatient visits for medical necessity; provide cost estimates.
• Collect and document Advance Directive information; educate and provide information as necessary.
• Collect and document Medicare Questionnaire; issue Medicare Inpatient Letter and Medicare Off-site Notifications as required.
• Scan appropriate documents; manage responsibilities within Compliance guidelines and Meaningful Use requirements.
• Screen all self-pay and out-of-network patients using EPIC tools; refer to Financial Advisors as appropriate.
• Initiate payment plans, obtain payments, and explain applicable government and private funding programs or cash payment plans.
• Issue receipts and complete cash balance sheets where appropriate; utilize audits and controls to manage cash accurately.
• Transcribe written physician orders; communicate with physicians to clarify orders and determine/document ICD-10 codes.
• Perform medical necessity checks and issue ABNs for Medicare primary outpatients (excluding lab-only outpatients).
• Affix wristbands to patients and prepare patient charts.
• Manage and prepare miscellaneous reports, schedules, and paperwork; maintain inventory of supplies.
• Facilitate scheduling for ancillary testing in identified areas.
• Identify and mark duplicate Medical Records for merge; contact patients if necessary.
• Act as a preceptor to newer staff members as needed.
• Maintain or exceed department-specific productivity standards, collection targets, and quality audit scores.
• Provide excellent service to clinical departments, physicians, and downstream users of registration services.
• Contribute to process improvement activities to support efficient patient and process flow.
• Perform clerical duties such as typing, filing, mailing, calling patients, copying, faxing, and receiving payments.
• Maintain Corewell Health Customer Service Standards: Service, Ownership, Attitude, and Respect.
• Remain compliant with regular TB testing and flu vaccination per hospital requirements.

Qualifications

• High School Diploma or equivalent.
• 1 year of relevant experience in a customer service role or healthcare industry.
• Must be 18 years of age to co-sign legal documents (e.g., hospital consent forms).
• Proficient in medical terminology and typing (30 words/min).

Preferred:

• Experience with Windows, Excel, Word, Outlook, EPIC, Electronic Eligibility Systems, and third-party payer websites for verification.

Benefits

• Comprehensive benefits package to meet financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and more.
• Optional identity theft protection, home, and auto insurance.
• Traditional and Roth retirement options with service contribution and match savings.

Schedule

Primary Location: SITE - Grosse Pointe Hospital - 468 Cadieux Rd - Grosse Pointe

• Employment Type: Part-time
• Shift: Variable
• Days Worked: Monday to Friday
• Weekend Frequency: Variable weekends