Registrar

Full-time position supporting Dearborn hospital with a rotating schedule that includes every other weekend. Mandatory orientation during the first week from 8 a.m. to 4:30 p.m.

About the role

Under the direction of the Patient Access Registration Front Line Manager, the Acute Care Hospital Registrar 1 ensures a smooth and timely registration/admission process. Responsibilities include obtaining accurate demographic, clinical, and insurance data; collecting co-pays, deductibles, and prior balances; performing initial financial screening for self-pay and out-of-network patients; and referring patients to Financial Advisors as needed. The role focuses on delivering optimal customer satisfaction, reception, and patient wayfinding.

Responsibilities

• Greet customers promptly with a warm and friendly reception.
• Direct patients to appropriate settings, explaining and apologizing for any delays.
• Maintain professionalism and diplomacy, adhering to department standards.
• Register and admit patients via EPIC (Electronic Medical Record), ensuring accurate and timely documentation of demographic and financial data.
• Accurately perform registration and financial functions, including:
  • Using thorough interviewing techniques to register patients in the correct status.
  • Obtaining and scanning required forms into the medical record per protocol.
• Scrutinize patient insurance(s), identify the correct plan, and document the correct insurance order in EPIC.
• Apply recurring visit processing according to protocol and facilitate electronic registration tools (e.g., Kiosks).
• Verify patient information with third-party payers, collect insurance referrals, and document them in EPIC.
• Communicate with patients and physicians regarding authorization/referral requirements.
• Obtain financial responsibility forms or completed electronic forms from patients.
• Review, obtain, and witness hospital consent forms and Notice of Privacy Practices with patients/families.
• Screen outpatient visits for medical necessity, provide cost estimates, and collect Advance Directive information.
• Collect and document Medicare Questionnaire information, issue Medicare Inpatient Letter & Medicare Off-site Notifications as required.
• Scan appropriate documents and manage responsibilities within Compliance guidelines, including Meaningful Use requirements.
• Screen self-pay and out-of-network patients using EPIC tools, provide follow-up information, and refer to Financial Advisors as needed.
• Initiate payment plans, obtain payments, and explain government/private funding programs and cash payment plans or discounts.
• Incorporate point-of-service (POS) collection processes into daily functions.
• Issue receipts and complete cash balance sheets where appropriate, utilizing audits and controls for accuracy.
• Transcribe written physician orders, communicate with physician/office staff to clarify, and determine/document ICD-10 codes.
• Perform medical necessity checks and issue ABNs for Medicare primary outpatients (excluding lab-only outpatients).
• Affix wristbands to patients and prepare patient charts.
• Manage and prepare miscellaneous reports, schedules, and paperwork, and maintain inventory of supplies.
• Facilitate scheduling for ancillary testing in identified areas.
• Identify and mark duplicate Medical Records for merging, utilizing system resources and contacting patients if necessary.
• Act as a preceptor to newer staff members.
• Maintain or exceed department-specific productivity standards, collection targets, and quality audit scores.
• Provide excellent service to clinical departments, physicians, and downstream users of registration services.
• Contribute to process improvement activities to support efficient patient and process flow.
• Perform clerical duties such as typing, filing, mailing, calling patients, copying, faxing, and processing payments.
• Maintain or exceed Corewell Health Customer Service Standards: Service, Ownership, Attitude, and Respect.
• Remain compliant with regular TB testing and flu vaccination per hospital requirements.

Requirements

• High School Diploma or equivalent.
• 1 year of relevant experience in a customer service role or healthcare industry.
• Must be 18 years of age to co-sign legal documents (e.g., hospital consent forms).
• Proficient in medical terminology and typing (30 words/min).

Preferred Qualifications

• Experience with Windows, Excel, Word, Outlook, EPIC, Electronic Eligibility Systems, and third-party payer websites for verification.

About Corewell Health

At Corewell Health, team members play an essential role in delivering personalized healthcare to patients, members, and communities. The organization is committed to cultivating and investing in its workforce, fostering a culture of collaboration, leadership, and innovation. Corewell Health aims to improve health, instill humanity, and inspire hope while advancing excellence.

Benefits

• Comprehensive benefits package to meet financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and more.
• Optional identity theft protection, home, and auto insurance.
• Traditional and Roth retirement options with service contribution and match savings.

Schedule

• Full-time, 40 hours per week.
• Afternoon shift: 2:30 p.m. to 11 p.m.
• Rotating schedule with every other weekend worked.