Registrar

Contingent positions require a minimum of 16 hours per pay period, with the ability to work up to 80 hours or more if desired. Scheduling is arranged in advance by the registrar, with opportunities to pick up additional hours as they arise. This role supports outpatient and emergency centers in West Bloomfield, Birmingham, Warren, and Royal Oak. No benefits are available. While weekends are not required, occasional weekend support may be needed. Mandatory orientation training is scheduled for the first week, Monday to Friday, 8:00 a.m. to 4:30 p.m.

About the role

Under the direction of the Patient Access Registration Front Line Manager, the Acute Care Hospital Registrar 1 ensures a smooth and timely registration and admission process. Responsibilities include obtaining accurate demographic, clinical, and insurance data; collecting co-pays, deductibles, and prior balances; performing initial financial screening for self-pay and out-of-network patients; and referring patients to Financial Advisors as needed. The role focuses on delivering optimal customer satisfaction, reception, and patient wayfinding.

Responsibilities

• Greet customers promptly with a warm and friendly reception.
• Direct patients to the appropriate setting, explaining and apologizing for any delays.
• Maintain professionalism and diplomacy at all times, adhering to departmental standards.
• Register patients for each visit and admit type via EPIC (Electronic Medical Record).
• Collect and document all required demographic and financial information.
• Accurately activate, convert, and discharge visits in EPIC.
• Perform registration and financial functions, including thorough interviewing techniques, ensuring accurate and timely documentation of demographic and financial data.
• Scrutinize patient insurance(s), identify the correct insurance plan, and document the correct insurance order in EPIC.
• Apply recurring visit processing according to protocol.
• Facilitate the use of electronic registration tools (e.g., Kiosks) where available.
• Verify patient information with third-party payers.
• Collect and document insurance referrals in EPIC.
• Communicate with patients and physicians regarding authorization and referral requirements.
• Obtain financial responsibility forms or completed electronic forms from patients as necessary.
• Review, obtain, and witness hospital consent forms and Notice of Privacy Practices with patients and families.
• Screen outpatient visits for medical necessity and provide cost estimates.
• Collect and document Advance Directive information, educating patients as necessary.
• Collect and document Medicare Questionnaire information, issue Medicare Inpatient Letter and Medicare Off-site Notifications as required.
• Scan appropriate documents into the medical record.
• Manage responsibilities within Compliance guidelines, including Hospital and Department Compliance Plans and Meaningful Use requirements.
• Screen all self-pay and out-of-network patients using EPIC tools and refer to Financial Advisors as appropriate.
• Initiate payment plans and obtain payments.
• Inform and explain applicable government and private funding programs, cash payment plans, or discounts to patients and families.
• Incorporate point-of-service (POS) collection processes into daily functions.
• Issue receipts and complete cash balance sheets where appropriate.
• Utilize audits and controls to manage cash accurately and safely.
• Transcribe written physician orders and communicate with physicians or office staff to clarify as needed.
• Determine and document ICD-10 codes.
• Perform medical necessity checks and issue Advance Beneficiary Notice (ABN) for Medicare primary outpatients (excluding lab-only outpatients).
• Affix wristbands to patients and prepare patient charts.
• Manage and prepare miscellaneous reports, schedules, and paperwork.
• Maintain inventory of supplies.
• Facilitate scheduling for ancillary testing in identified areas.
• Identify and mark duplicate medical records for merging, utilizing system resources and contacting patients if necessary.
• Act as a preceptor to newer staff members as needed.
• Maintain or exceed department-specific productivity standards, collection targets, and quality audit scores for accuracy, productivity, and registration/insurance verifications.
• Provide excellent service to clinical departments, physicians, and other users of registration services.
• Contribute to process improvement activities to support efficient patient and process flow.
• Perform clerical duties, including typing, filing, mailing, calling patients for information, copying, faxing, receiving payments, and processing funding applications.
• Maintain or exceed Corewell Health Customer Service Standards: Service, Ownership, Attitude, and Respect.
• Provide every customer with a seamless, flawless Corewell Health experience.
• Remain compliant with regular TB testing and flu vaccination per hospital requirements.

Requirements

• High School Diploma or equivalent.
• 1 year of relevant experience in a customer service role or healthcare industry.
• Must be 18 years of age to co-sign legal documents (e.g., hospital consent forms).
• Proficient in medical terminology and typing (30 words per minute).

Preferred Qualifications

• Proficiency in Windows, Excel, Word, Outlook, EPIC, Electronic Eligibility Systems, and third-party payer websites for verification.

As part of the hiring process, candidates may be invited to complete an initial screening using an AI-enabled voice agent. This screening focuses on job-related qualifications and is reviewed by the hiring team as part of the overall evaluation process.

Benefits

• Comprehensive benefits package to meet financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts on restaurants, phone plans, spas, and more.
• Optional identity theft protection, home, and auto insurance.
• Traditional and Roth retirement options with service contribution and match savings.

Schedule

• Part-time, contingent position with variable hours.
• Days worked: Monday to Friday, with occasional weekends as needed.
• Hours of work: Variable, with a minimum of 16 hours per pay period and the ability to work up to 80 hours or more.

Locations

This position supports outpatient and emergency centers in West Bloomfield, Birmingham, Warren, and Royal Oak.