Registered Wealth Management Client Associate

Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Specializing in goals-based wealth management, Merrill helps clients plan for retirement, education, legacy, and other life goals through personalized investment advice and guidance. Financial Advisors and Wealth Management Client Associates work closely with clients to pursue their envisioned life through trusted advisory relationships. Merrill’s teams leverage the investment insights of Merrill and the banking convenience of Bank of America, fostering an in-office culture that supports collaboration, engagement, and career development.

About the role

This role provides client service support to potentially multiple Financial Advisors (FAs). Key responsibilities include supporting enterprise strategic objectives, operational excellence goals, and client advocacy within the FA's business, while customizing solutions based on their specific needs. You will serve as the primary point of contact within Merrill to address all service needs of clients.

Responsibilities

• Provides excellent client service by educating clients on all of the bank’s service and banking offerings.
• Ensures timeliness, accuracy, and completeness in client materials and follows up on all client and Financial Advisor (FA) requests.
• Assists with aligning practices with the bank’s policies and procedures to support operational excellence, protect clients, and manage risk.
• Identifies, deepens, and maintains client relationships by emphasizing the bank’s offerings and promoting incorporation of banking into day-to-day practices.
• Supports day-to-day team activities, including covering roles during absences or seasonal increases, while maintaining a client-first mindset.

Requirements

• Currently holds FINRA Securities Industry Essentials (SIE), Series 7, and Series 66 (63 and 65 accepted in lieu of 66). If these licenses are not currently held, they must be obtained within a specified timeframe if hired into a registered job code.
• Possesses advanced industry knowledge and an understanding of investment products.
• Is an enthusiastic, highly motivated self-starter with a strong work ethic and an intense focus on results.
• Demonstrates a client-centric mindset, always acting in the best interest of the client.
• Has the ability to learn and adapt to new information and technology platforms.

Qualifications

• Experience working with clients, quickly fulfilling their needs, delivering complex solutions, and providing an excellent client experience.
• Comfortable operating in a fast-paced environment with changing and evolving responsibilities.
• Detail-oriented with a commitment to continuous learning and professional growth.
• Exhibits sound judgment and discretion when handling sensitive information.
• Strong computer application skills, including proficiency with Microsoft Word, Excel, PowerPoint, and Salesforce.
• Demonstrates professional verbal and written communication skills.

Skills

• Account Management
• Client Management
• Customer and Client Focus
• Issue Management
• Oral Communications
• Business Development
• Client Solutions Advisory
• Pipeline Management
• Prioritization
• Administrative Services
• Emotional Intelligence
• Referral Identification
• Written Communications

Schedule

• 1st shift (United States of America)
• 37.5 hours per week

Minimum education requirement: High School Diploma / GED / Secondary School or equivalent. Internal employees currently working from home may apply but may be required to work onsite if selected. Certain criminal history restrictions apply per FDIC and FINRA regulations.