Registered Training Organisation Manager

About the role

Are you a practical, people-focused leader who is passionate about delivering high-quality vocational education and training?

Responsibilities

• Hands-on Management & Operational Leadership
• Lead the daily operations of the RTO, ensuring training delivery, administration, compliance, reporting, and student services are managed effectively
• Provide visible, practical leadership to trainers, assessors, and administrative staff
• Set clear expectations, monitor performance, and ensure team members are accountable for quality outcomes
• Oversee scheduling, resource planning, trainer allocation, student progression, and operational workflows
• Identify and resolve operational issues quickly, professionally, and in line with business priorities
• Drive a culture of ownership, service excellence, compliance, and continuous improvement
• Support staff with coaching, guidance, problem-solving, and performance development.
• Strategic Leadership
• Develop and implement strategies aligned with ACESGroup’s broader business goals
• Lead the commercial growth of the RTO by identifying new opportunities for expansion
• Translate strategic objectives into practical operational plans and measurable outcomes
• Build and maintain strong relationships with key stakeholders, including government departments, regulators, clients, and industry partners
• Contribute to the development of innovative, industry-relevant training programs that support workforce capability.
• Compliance & Quality Management
• Ensure compliance with ASQA Standards for RTOs 2025 and relevant government regulators, including SafeWork NSW, Security Licensing & Enforcement Directorate (SLED), NSW Food Authority, aviation regulators, Department of Home Affairs – Critical Infrastructure Security Centre (CISC), and Liquor & Gaming NSW
• Develop, review, and improve RTO policies, procedures, systems, and quality frameworks
• Conduct internal audits and manage external audits with regulatory bodies
• Maintain strong oversight of training and assessment practices, student records, reporting obligations, and evidence requirements
• Administer and manage government-funded programs, including Smart and Skilled, TNI creation, PAS monitoring, and financial cap management
• Lead corrective actions, continuous improvement activities, and compliance rectification processes where required.
• Marketing & Business Development
• Develop and execute marketing strategies to promote ACESGroup training programs
• Build partnerships with Job Service Agencies, employment networks, corporate clients, and industry stakeholders
• Prepare client quotations for onsite training and identify opportunities to increase student enrolments
• Work closely with internal teams to ensure training solutions meet client, workforce, and industry needs
• Support commercial growth while maintaining quality, compliance, and student outcomes.
• Team Leadership
• Lead, manage, and support a team of trainers, assessors, and administrative staff
• Conduct performance reviews, provide feedback, and promote professional development
• Build a positive, inclusive, accountable, and high-performing team culture
• Ensure staff understand their responsibilities and are supported to meet operational, compliance, and service standards
• Lead by example through professionalism, sound judgement, responsiveness, and strong communication.

Qualifications & Experience

• Certificate IV in Training and Assessment, TAE40116 or equivalent
• Relevant tertiary qualification in Business, Management, Education, or a related field
• Minimum 5 years’ experience in RTO management or senior RTO operations
• Demonstrated experience leading teams in a hands-on management capacity
• Strong understanding of ASQA Standards for RTOs 2025
• Working knowledge of Smart and Skilled operational guidelines
• Ability to meet suitability requirements to work in the security industry, including relevant background checks.

Skills & Attributes

• Strong hands-on leadership and people management capability
• Ability to manage daily operations while maintaining a strategic focus
• Sound business acumen and commercial awareness
• Proven compliance, audit, and quality management expertise
• Excellent communication, stakeholder engagement, and relationship management skills
• Strong decision-making, problem-solving, and conflict resolution abilities
• Ability to coach, guide, and hold teams accountable
• High attention to detail and commitment to continuous improvement
• Technical proficiency across SMS, LMS, Microsoft Office, and ability to adapt to new systems.

What ACESGroup Offers

• A leadership role with genuine influence across training, workforce development, and operational performance
• Opportunity to lead a team and make a practical impact on quality, compliance, and student outcomes
• Join a company that embraces smart technology, digital platforms, and data-driven systems to empower its people
• Ongoing career development and clear pathways for progression
• Convenient work locations with access to major transport links
• Opportunity to work on innovative security technology projects, including vision analytics for safety
• Diverse opportunities across events, venues, and critical infrastructure nationally
• A attractive employment conditions and a supportive workplace culture
• Opportunity to leverage AI and digital tools for efficient risk management, reporting, and operational improvement.

How to Apply

If you are ready to join a progressive and forward-thinking team within a company that truly values your contribution, please click APPLY NOW! You can also get in touch for a confidential chat with our Recruitment Team on (02) 9699 7711 for a confidential discussion.