Registered Nurse -Triage Call Center

About the Role

This is a full-time position supporting the Live Answer team at SouthPark, with the possibility to work hybrid/remote. The role involves managing and documenting phone calls related to medical inquiries (triage) and medication refills.

Responsibilities

• Work with physicians, MAs, nurses, and patients to resolve questions concerning medications, health education, and medical advice within skill level and scope of practice.
• Assess the urgency of patient problems in collaboration with physicians, nurses, and medical assistants.
• Record and maintain complete and accurate records of patient and physician communications regarding medical care.
• Handle high-volume phone calls and retrieve messages efficiently.
• Submit new prescriptions and refill prescriptions electronically or via fax according to physician orders.
• Serve as a resource to clinic staff regarding medical information, patient assessment, and nursing management of illness.
• Perform other duties as assigned.

Requirements

• Graduate of an accredited school of professional nursing.
• Bachelor’s degree in Nursing is preferred.
• Must be licensed as a Registered Nurse with the State of North Carolina.
• CPR Certification through the American Heart Association or American Red Cross required.
• 3 or more years of experience in a medical setting, with some supervisory experience preferred.
• Working knowledge of an electronic health record system; Athena preferred.
• Excellent customer service, computer, and communication skills.

Physical Requirements

• Consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.
• Must be able to lift and support the weight of 35 pounds.
• Ability to concentrate on details.
• Use of a computer for long periods of time.