Registered Nurse - TeleNurse (8 Hours/Week)

About the role

The RN TeleNurse is responsible for triaging incoming patient calls, promoting leadership within the department, and serving as a resource person, educator, and patient advocate.

Responsibilities

• Apply all phases of the Nursing Process, i.e., assessment, planning, implementation and evaluation when triaging patients.
• Demonstrate effective verbal communication: communicate phone advice in a calm manner so that it is properly received and understood.
• Identify life threatening emergencies; recommend appropriate interventions, including facilitation of ambulance transportation.
• Demonstrate knowledge of disease processes and pathophysiology to accurately conduct an initial assessment and triage patients via telephone dialogue.
• Perform data entry at the time of the call and record all significant health history of the caller.
• Prioritize tasks appropriately and manage time and resources effectively.
• Prioritize, delegate, and manage the acuity of incoming patient calls and staff duties as assigned.
• Refer problems and concerns which require physician intervention to the On Call Physician and/or primary care physician.
• Direct caller/patient to appropriate level of care including, but not limited to nearest ER, office visit, or self-care.
• Schedule patient appointments in scheduling system according to established and approved guidelines.
• Utilize medical resources to assist in formulating the patient's plan of care.
• Counsel and teach patients and/or callers according to established guidelines of practice.
• Document all calls according to established guidelines of practice.
• Maintain statistical data as requested.
• Work effectively with minimal supervision.
• Maintain confidentiality of all interactions.
• Maintain knowledge by attending appropriate educational programs, reading current journals and literature.
• Attend all department meetings and mandatory Springfield Clinic in-services.
• Perform other job duties as assigned.

Qualifications

• RN, graduate of an accredited school of nursing with current Illinois RN licensure.
• Minimum of three years of clinical experience in acute ambulatory or acute care setting. Experience in ER, Home Health preferred.

Skills

• Knowledge of disease processes and pathophysiology.
• Intermediate computer skills and comfort with Windows operating systems.
• Pleasant, clear telephone voice.
• Excellent written, verbal, and interpersonal communication skills.
• Independent nursing consistent with the Illinois Nurse Practice Act.

Benefits

• One (1) month resignation notice required.
• Every other weekend and 4-5 out of 9 Springfield Clinic recognized holidays per year.
• Reside within a 100 mile radius of Springfield, IL.

Pay

N/A

Schedule

Week 1: Saturday and Sunday 8am-4pm
Week 2: NONE