Registered Nurse Shift Supervisor

About the role

The Shift Supervisor - RN provides clinical, operational, and supervisory leadership for assigned nursing home units during the PM shift. This position is accountable for ensuring the safe, effective, and efficient delivery of resident care while supporting nursing staff, maintaining regulatory compliance, and promoting quality outcomes.

Responsibilities

• Clinical Leadership and Resident Care
• Coordinate resident care through implementation, review, and revision of individualized care plans.
• Assess residents when concerns or changes in condition are identified and ensure appropriate interventions are implemented.
• Ensure significant changes in resident condition are communicated promptly to physicians, residents, responsible parties, and appropriate team members.
• Assist with admission processes, including review of physician orders, assessments, documentation, and care planning.
• Provide direct resident care as needed, including assistance with personal care, transfers, dining services, call lights, and resident supervision.
• Respond immediately and appropriately to emergencies, falls, behavioral concerns, codes, and acute changes in resident condition.
• Staffing and Operations
• Maintain regular rounding on assigned units to monitor care delivery, staff performance, and resident needs.
• Monitor staffing levels and resident care needs throughout the shift.
• Collaborate with nursing leadership to ensure continuity of care and operational effectiveness across all units.
• Address staffing concerns, employee conflicts, and operational issues as they arise.
• Quality, Regulatory Compliance, and Infection Prevention
• Ensure compliance with applicable federal, state, and local regulations, organizational policies, and professional standards of practice.
• Maintain accurate, complete, and timely documentation in accordance with regulatory requirements.
• Complete audits and monitoring activities to support quality improvement initiatives and survey readiness.
• Escalate safety, compliance, and regulatory concerns to nursing leadership and administration as appropriate.
• Monitor quality indicators and support quality assurance activities.
• Affiliate with infection prevention and control activities, including surveillance, reporting, audits, outbreak response, and staff compliance with infection prevention practices.
• Investigations and Problem Resolution
• Initiate and participate in investigations involving allegations of abuse, resident concerns, incidents, and other regulatory matters.
• Gather documentation, interview involved parties, identify contributing factors, and prepare investigative reports.
• Affiliate with resolution of resident, family, and staff concerns.
• Serve as a resource for conflict resolution and complex decision-making.
• Communication and Collaboration
• Maintain effective communication with residents, families, physicians, nursing leadership, and interdisciplinary team members.
• Notify nursing leadership and administration of significant events, incidents, and operational concerns.
• Participate in leadership meetings, quality initiatives, and organizational improvement efforts.
• Support implementation of organizational policies, procedures, and strategic initiatives.
• Other Duties
• Complete floor nurse responsibilities as needed.
• Perform other duties as assigned.

Qualifications

• Associate’s degree in Nursing
• Current Registered Nurse license in the state of Wisconsin
• Current BLS Certification
• More than 2 years of nursing experience
• More than one year of experience in progressively responsible nursing
• Proficient with electronic medical records and computerized documentation

Preferred Qualifications

• Bachelor of Science in Nursing (BSN)
• Four or more years of nursing experience
• Long-term care or skilled nursing facility experience
• Previous supervisory or leadership experience in a healthcare setting

What a Shift Supervisor - RN Does

At NCHC, the Shift Supervisor - RN provides direct supervision and work direction to nursing staff and assigned support staff during the PM shift. They are responsible for assigning work, evaluating performance, coaching employees, completing performance evaluations, and administering corrective action as appropriate. They oversee approximately 60 staff members across assigned nursing home units, providing clinical oversight and supervision of nursing staff during assigned shifts. They assign work, adjust workloads, and reallocate resources based on resident needs and acuity levels. They serve as a resource for nurses, nursing assistants, and other staff regarding clinical and operational concerns. They conduct coaching, mentoring, counseling, and disciplinary actions as appropriate. They complete performance evaluations and provide ongoing performance feedback. They monitor staff competency and support skills development through education, coaching, and training. They facilitate shift-to-shift communication and ensure effective handoff processes are maintained. They ensure staff have the equipment, supplies, and resources necessary to perform their duties safely and effectively.

Working Environment And Physical Requirements

• Frequent standing, walking, bending, reaching, twisting, and stooping throughout the shift.
• Ability to lift and move up to 50 pounds independently and assist with heavier resident transfers when required.
• Ability to push, pull, reposition, and assist residents using appropriate equipment and safe patient handling techniques.
• Frequent use of computers, telephones, and other office technology.
• Ability to perform repetitive hand and arm movements associated with documentation, resident care, and equipment operation.
• Visual acuity sufficient to assess resident conditions, review documentation, and safely perform nursing responsibilities.
• Ability to hear, communicate, and respond effectively in a healthcare environment.

About North Central Health Care

Nestled in the heart of Central Wisconsin, North Central Health Care (NCHC) is a healthcare organization formed over fifty years ago as a partnership between three Central Wisconsin counties - Langlade, Lincoln, and Marathon. NCHC employs more than 600 professionals in diverse roles across a variety of care and work environments. We provide passionate and high-quality care for individuals and families within the fields of mental health treatment, addiction services, long term care, short term care, physical therapy, crisis stabilization, and so much more. We have amazing employees who provide exceptional care and want to add to our team. You can visit our website at www.norcen.org/careers to learn more. In compliance with the American with Disabilities Act, NCHC will provide reasonable accommodations to qualified individuals and encourages both prospective and current employees to discuss potential accommodations with the employer. North Central Health Care is an Equal Opportunity Employer.