Registered Nurse (RN) – Outpatient Concierge Internal Medicine

About the role

SHIFT is revolutionizing concierge medicine, seamlessly integrating Medicine 3.0 principles to optimize health, enhance longevity, and redefine the future of primary care. As a premier concierge medicine provider based in Chicago’s River North neighborhood, SHIFT merges gold standard primary care with elite fitness, nutrition, recovery, and mental well-being. Our multidisciplinary team works collaboratively to deliver science-based, high-touch, and deeply personalized healthcare.

Responsibilities

• Consistently exhibits behavior and communication skills that reflect SHIFT’s commitment to superior customer service, including quality, care, and concern for every Member.
• Supports effective practice operations by working collaboratively to resolve patient, staff, or operational issues; identifying opportunities for improvement; and ensuring appropriate utilization of medical facilities, equipment, and services by SHIFT medical staff.
• Uses, protects, and discloses SHIFT patients’ protected health information (PHI) in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
• Collaborates with SHIFT physicians, care team members, external providers, hospitals, clinical vendors, patients, and, when appropriate, patients’ families to manage acute and long-term medical needs, coordinate treatment plans, monitor progress, and support continuity of care between physician visits.
• Maintains accurate, timely, and complete patient documentation, including patient records, charts, outside appointment information, member meeting notes, communications, special circumstances, and care rendered in the Electronic Medical Record (EMR), while following all related security protocols.
• Implements, monitors, and recommends improvements to care management programs and practices within policies and procedures set by the Lead Physician.
• Assesses, triages, prioritizes, and monitors patient care needs through in-person and telephonic interactions, including brief consultations, active care reviews, high-risk patient follow-up, and discharge coordination to support continuity of care.
• Administers medications and injections in compliance with state law.
• Provides accurate information to patients and families regarding care and treatment plans, membership benefits, resources, referrals, medications, treatments, authorization requirements, costs for non-scoped services, and other related issues.
• Performs other duties as required or directed by providers and management.

Requirements

• Graduate of an accredited school of nursing; bachelor’s degree or professional certification requiring formal education beyond a two-year college preferred.
• Current Illinois RN license required.
• Current Basic Life Support (BLS/CPR) certification required; American Heart Association certification preferred.
• 3+ years of nursing experience, including experience with internal medicine nursing tasks; 2+ years of phlebotomy experience required.
• EPIC electronic medical record experience preferred.
• Strong clinical acumen with the ability to anticipate, assess, interpret, and respond to patient needs.
• Knowledge of professional nursing theory, scope of practice, HIPAA requirements, and applicable state and federal regulations, with the ability to perform work in full compliance with laws, regulations, policies, and procedures.
• Ability to communicate effectively with patients and families, including identifying education needs and conveying relevant care information clearly and compassionately.
• Strong customer service, professionalism, diplomacy, compassion, and caring in interactions with patients, guests, and staff.
• Ability to learn and retain patient care information, plan and prioritize delegated work, identify problems and recommend solutions, and complete tasks accurately, efficiently, ethically, and productively.