Registered Nurse RN Operations Support Specialist NICU

About the Role

This position supports nurse leadership in planning, developing, and executing facility education for clinicians, including on-boarding and orientation of newly hired registered nurses, career development, and internal clinical communications. The role serves as a liaison between disciplines, ensuring effective communication, education, and problem-solving. It proactively supports quality and continuity of services, assists in resolving systems issues, and enforces policies, procedures, and standards of care.

The RN Operations Support Specialist coordinates oversight of quality, risk management, safety, and nursing standards while serving as a role model and resource for quality patient care and clinical competency. The role collaborates with Clinical Education to support on-boarding and precepting of new hires, develops initiatives for clinical career development, and may lead facility clinical initiatives. This position contributes to excellent patient outcomes and actively participates in improving national nursing quality indicators.

Responsibilities

• Support the planning, development, and execution of facility education for clinicians.
• Assist in the on-boarding and orientation of newly hired registered nurses.
• Serve as a liaison between disciplines for effective communication, education, and problem-solving.
• Proactively support quality, risk management, safety, and nursing standards.
• Coordinate and enforce facility/unit/department policies, procedures, and standards of care.
• Collaborate with Clinical Education to support on-boarding, precepting, and internal communication programs.
• Develop and coordinate initiatives for clinical career development and lateral nurse pathways.
• Lead and implement facility clinical initiatives.
• Contribute to excellent patient outcomes through timely, effective, efficient, equitable, and safe care.
• Actively participate in improving national nursing quality indicators.

Requirements

• Associate’s degree in nursing (Bachelor’s degree preferred).
• Current, valid RN license in state of practice, temporary RN license, or compact RN licensure.
• BLS certification required; additional certifications or continuing education may be required based on area of practice.
• Minimum of one year of experience in an acute care hospital setting.
• Previous Newborn/NICU experience is required for this role.
• For positions in Behavioral Health settings serving children: Arizona Fingerprint Clearance Card and signed Arizona Criminal History Affidavit.

Benefits

Banner Health offers a variety of benefit plans to support health and financial security, allowing you to focus on your work and personal life.

Schedule

This is a full-time, varied position supporting both day and night shifts.

About the Facility

Banner Estrella Medical Center is a 353-bed acute care hospital in west Phoenix, providing comprehensive health care services. Opened in 2005, it features innovative electronic systems, including electronic medical records, computerized physician order entry, digital radiography, and advanced ICU monitoring. The hospital has been recognized as one of the "ten most innovative hospitals in the country" by Newsweek Magazine and as one of Phoenix’s Best Hospitals by U.S. News and World Report. The facility emphasizes a healing atmosphere, incorporating therapies such as pet therapy, aromatherapy, spiritual care, and Reiki Therapy.