Registered Nurse (RN) - National After-Hours Team - Part Time

About the role

The National After-Hours Team (NAHT) RN provides telephonic care and direction to members and facility staff during various overnight, weekend, and holiday hours. This role supports the role of NAHT APPs, collaborates with nursing facilities, APPs, and community members, and assists in the coordination of follow-up for members in the ER.

Responsibilities

• Assist the provider/team with various care coordination activities to support the role of the NAHT APPs
• Telephonic triage of incoming calls and voicemails to determine the correct level of care
• Collaborate with the nursing facility, APPs, and community members to identify and respond to changes in condition
• Aid in the coordination of the follow-up of members in the ER
• Participate in the onboarding of new clinical staff under the direction of the DCO/CTL; the RN may coordinate onboarding activities and participate in other orientation activities under the direction of the DCO/CTL
• Document all clinical information, telephonic assessments, and activities in the appropriate documentation tool
• RN to APP hand-off: One entry by the RN and one responding entry by the APP should be recorded in the appropriate documentation tool. The RN is responsible for escalating appropriate calls to the NAHT APP.
• Use of RN mini soap note for acute change in condition calls escalated to APP. Use of the fall mini soap note for reported falls, escalate to APP.

Qualifications

• Current, unrestricted compact RN license in primary state
• 3+ years of clinical experience in a hospital, acute care, home health/hospice, direct care, or case management position
• Dedicated space for home office set up
• Access to high speed internet services
• Computer/typing proficiency to enter and retrieve data in electronic clinical records
• Proficient with Microsoft Word, Outlook, and Excel
• Strong problem-solving skills
• Ability to communicate complex or technical information in a manner that others can understand, as well as ability to understand and interpret complex information from others
• Ability to flex with change and perform positively and efficiently in a production-driven environment

Preferred Qualifications

• Experience working with the needs of vulnerable populations who have chronic or complex bio-psychosocial needs
• Experience triaging calls