Registered Nurse / RN Hospital Outpatient Administration

About the role

Join our team as a day shift, full-time, Hospital Outpatient Department Administration RN in Albuquerque, NM. RN for Cardiology Triage department. Supports group of 29 providers in EP, Noninvasive, and Invasive departments. Responsible for telephone triage, assessment and treatment of patients. Facilitating nurse visits, earlier provider appointments and management of disease process exacerbations by phone, patient education. The New Mexico Heart Institute at Lovelace Medical Center is a hospital out-patient department providing comprehensive cardiovascular care.

Responsibilities

• Develop, implement and manage key patient experience initiatives to assist NMHI in realizing their goal of being the premier cardiovascular service line provider by creating the best patient experience possible.
• Responsible for triage of patient phone calls and patient portals, developing and ensuring customer service standards and driving patient portal adoption.
• Assist patients with the transition in cardiac care from inpatient to home.
• Responsible and accountable for the practice of Professional Nursing, to include patient care and staff management assigned to the RN in his/her charge.
• Adheres to policies and procedures and regulations to ensure compliance and patient safety.

Qualifications

Required:

• Associate’s Degree or Diploma of Nursing
• Valid NM Nursing license or NM compact license (within 90 days of hire)
• BLS certification must be obtained within 14 days of hire or transfer into the role and prior to providing direct patient care.
• HIRING DEPARTMENT MAY ALSO REQUIRE ACLS and or PALS.

Preferred:

• Bachelor’s Degree in Nursing
• Two (2) years experience in specialty
• Two (2) years general nursing experience.

Benefits

• Career growth opportunities
• Tuition assistance
• Resources that support wellness, education, and financial well-being
• Paid time off
• Comprehensive health benefits
• Supportive, inclusive culture where you are valued and cared for
• Use of advanced technology to support team and enhance patient care

Schedule

• Day shift
• Full-time