Registered Nurse Patient Relations
About the role
Serves as clinical liaison between patients/families, hospital staff, physicians and the community. Is the conduit for complex clinical issues among the Patient Relations staff. Facilitates, mediates and problem-solves in situations when a patient is dissatisfied with care, with a focus on care giver issues. Provides guidance and instruction to hospital staff as needed to ensure timely resolution in alignment with regulatory agencies including Centers for Medicare and Medicaid Services and The Joint Commission. Responsible for documentation and data collection in the reporting module.
Responsibilities
- Facilitates, mediates and problem-solves in situations when a patient is dissatisfied with care, with a focus on care giver issues.
- Provides guidance and instruction to hospital staff as needed to ensure timely resolution in alignment with regulatory agencies including Centers for Medicare and Medicaid Services and The Joint Commission.
- Responsible for documentation and data collection in the reporting module.
Requirements
- Education: Bachelor’s degree in Nursing from a qualified, nationally-accredited nursing program, or an equivalent combination of relevant education and experience.
- Experience: Five (5) years RN nursing experience, preferably in an acute care setting with a background in public relations in a patient advocacy capacity in an interdisciplinary patient care setting.
- Licensure or Certification: Active unrestricted RN license within the State of Arizona, or NLC.
Qualifications
Employees choose to work at TMC because of our integrity, community, dedication, and compassion which we show through the exceptional care we provide to our patients and our community. Our passion for caring for the Tucson community has expanded over the last two years to include community partnerships, new medical specialties, and medical clinics to further provide the care our community deserves.
Benefits
- Family Style Atmosphere with a Supportive Team
- Competitive Pay
- Career Growth Opportunities
- Tuition Reimbursement
- Health and Wellness Coaching
- Extensive Onsite Gym for $12.00 a Month
Pay
Commensurate with experience.
Schedule
N/A
Benefits
- Medical
- Dental
- Vision
- 401K with match
- Family Style Atmosphere with a Supportive Team
- Competitive Pay
- Career Growth Opportunities
- Tuition Reimbursement
- Health and Wellness Coaching
- Extensive Onsite Gym for $12.00 a Month