Registered Nurse - Patient Care Coordinator

Duties and responsibilities

• Utilize telecommunication equipment such as video, phone, email, and messaging to provide high-quality care to out-of-hospital patients.
• Receive voice and video communications from paramedics, emergency medical technicians and providers to coordinate care for out-of-hospital patients.
• Communicate with pre hospital providers to ensure compliance with patient refusals.
• Provide patient follow-up for patients after ambulance transport or on scene treatment.
• Cookordinate care with physician, hospitals, home healthcare agencies, mid-level providers, pharmacies, community transportation entities and other community agencies.
• Communicate with patients and patient families during and following EMS response.
• Follow pre-determined treatment protocols and guidelines in a multi-state response area.
• Assist the leadership team and medical Directors with further development of policies, protocols, and guidelines to better serve our local communities
• Provide patient care in an urgent care/clinical environment.
• Administer medications and assist providers with patient procedures.
• Accurately complete patient documentation on electronic health record.

Qualifications

• A strong desire to provide exceptional medical care and customer service to the patients we are entrusted to care for.
• Excellent communication and interpersonal skills to provide clear communications.
• The ability to work in a team environment with all levels of health care professionals.
• The ability to communicate with EMS crews, supervisors and administration team members during stressful pre-hospital response situations.
• A strong understanding or the ability to learn EMS protocols, rules, and regulations for all Pafford service areas.
• The ability to understand different areas of health care and the ability to coordinate care for our patient's needs.
• A strong understanding of risk management initiatives.
• The ability to perform the essential job functions safely and successfully.
• The ability to maintain regular, punctual attendance.
• The employee may occasionally be required to lift products or assist patients with decreased mobility.
• Must possess visual acuity to prepare and analyze data and figures accurately.
• Work may require sitting, lifting, stooping, bending, stretching, walking, standing, pushing, pulling, reaching and other physical exertion.
• Must be able to talk, listen and communicate clearly.
• The ability to make timely and well-informed decisions.
• The ability to be proficient using technology such as telehealth software, iPads, computers, office phones, office equipment, Microsoft Office, Google programs, and other software.
• Registered nurse with the ability to practice in Arkansas
• Critical Care or pre-hospital EMS experience (Minimum of 3 years)
• Emergency Department experience preferred.
• BLS Healthcare Provider
• ACLs (can be obtained through Pafford education)
• 12 lead interpretation