Registered Nurse Manager-Crisis Services

Nursing Services Leadership

Provide direct administrative, operational, and professional oversight of all nursing services within the Psychiatric Emergency Services Unit and the Crisis Stabilization Unit.

Ensure adherence to nursing standards of practice, scope of practice, organizational policy, and regulatory requirements.

Ensure safe, effective, and compliant nursing care delivery in a high-acuity psychiatric crisis environment.

• Oversee nursing workflows including shift coverage, medication administration, monitoring protocols, and nursing documentation standards.
• Ensure nursing services support timely admissions, safe observation, crisis intervention, and continuity of care.

Nursing Services Leadership

Maintain appropriate and safe staffing levels for a 24/7 crisis stabilization facility, including nights, weekends, holidays, and periods of increased acuity.

• Ensure continuity of nursing services during inclement weather, disasters, public emergencies, or other critical events, including activation of contingency staffing plans.
• Respond in real time to staffing shortages, call-outs, or operational disruptions that impact safety or service delivery.
• Always ensure operational readiness to meet community crisis response needs.

Clinical Supervision & Support

Provides clinical oversight for nursing operations across the Psychiatric Emergency Services (PES) and the Crisis Stabilization Unit (CSU).

• Provide feedback, coaching, and performance evaluation of PES and CSU nurses.
• Support nursing staff development and ensure adherence to nursing standards in a high-acuity psychiatric emergency setting.
• Review nursing documentation including assessments, medication administration records (MARs), and treatment plans.
• Support nursing staff in the identification and implementation of appropriate nursing interventions for individuals in psychiatric crises.
• Ensure accurate documentation and completion of shift tasks in the electronic health record (EHR).

Client Care & Safety Management

Ensure that all clients receive timely assessments, interventions, medications, lab draws, and monitoring physician orders and nursing protocols.

• Reports unit census manages the bed boards, client room assignments, admissions and discharges for the unit.
• Actively participate in crisis management and behavioral emergency response as Leader of the Behavioral response team (BERT) team for the unit.

Quality & Safety Coordination

Coordinate safety initiatives, quality improvement projects, and compliance activities across BHCC services.

• Partner with the Compliance dept in conducting internal audits to assess compliance with policies, procedures, and standards.
• Maintains accurate documentation for audits, regulatory inspections, and continuous quality improvement initiatives.

Training & Professional Development

Partner with the compliance department in the coordination of nursing in-service training, nursing documentation standards, nursing emergency protocols, and seclusion/restraint reduction strategies for nursing.

• Responsible for onboarding of new PES and CSU nursing staff.
• Maintain awareness of current trends and best practices in behavioral health nursing and share relevant updates with nursing staff.