Registered Nurse/Licensed Practical Nurse - Student Health Center Nurse - Lesley University Cambridge

About the role

Beth Israel Lahey Health (BILH) Virtual Primary Care is seeking an innovative and patient-centered Registered Nurse with 5+ years of experience or Licensed Practice Nurse with 10+ years of experience to serve in a unique role embedded on a university campus in Cambridge, Massachusetts.

Responsibilities

• Patient Registration & Panel Enrollment
• Serve as the primary point of contact for students seeking to enroll as patients in BILH Virtual Primary Care.
• Guide students through the registration and enrollment process, ensuring accurate demographic, insurance, and contact information is captured.
• Actively promote primary care empanelment, helping students understand the value of establishing an ongoing relationship with a Virtual Primary Care provider for longitudinal health management.
• Absorb and verify current medication lists, including prescription medications, over-the-counter products, vitamins, and supplements, as directed by Virtual Primary Care providers.
• Collect relevant patient history information to streamline the virtual visit and optimize provider efficiency.
• Support students in accessing and connecting to virtual visit platforms
• Troubleshoot basic technical issues related to virtual visit connectivity and escalate as needed.
• Advises patients when in-person care is needed as instructed by a provider
• Pre-Visit Support & Care Facilitation
• Obtain and document vital signs (blood pressure, heart rate, temperature, oxygen saturation, respiratory rate) prior to virtual provider visits to support clinical assessment.
• Compile and verify current medication lists, including prescription medications, over-the-counter products, vitamins, and supplements, as directed by Virtual Primary Care providers.
• Collect relevant patient history information to streamline the virtual visit and optimize provider efficiency.
• Point-of-Care Testing
• Perform point-of-care testing (POCT) only as specifically directed and ordered by BILH Virtual Primary Care providers.
• Accurately document POCT results and communicate findings to the ordering provider in a timely manner.
• Maintain and move POCT equipment as well as supplies in accordance with manufacturer guidelines and BILH protocols.
• Communicates laboratory and diagnostic test results as instructed by providers.
• Health Education & Prevention
• Develop and deliver culturally responsive health education programming tailored to the university student population, including topics such as preventive care, sexual health, mental health awareness, nutrition, substance use, and chronic disease management.
• Host informational events and outreach activities on campus to raise awareness of BILH Virtual Primary Care services and promote enrollment.
• Provide individual health coaching and education during student interactions, reinforcing provider recommendations and supporting health behavior change.
• Collaborate with university health and wellness departments, student counseling services, and campus organizations to align programming and cross-promote resources.
• Distribute and maintain health education materials in campus spaces.
• Coordination & Communication
• Serve as a consistent, trusted liaison between enrolled students and the BILH Virtual Primary Care team.
• Communicate effectively and in a timely manner with virtual providers regarding student needs, pre-visit assessments, and follow-up care requirements.
• Facilitate referrals to other BILH services, specialty care, mental health resources, and community supports as directed by providers to support student navigation.
• Completes various patient forms such as insurance, school and camp, and work forms.
• Participate in regular team huddles and care team meetings with Virtual Primary Care staff.
• Maintain accurate and complete documentation in the electronic health record (EHR) in accordance with BILH standards.
• Triage patient/family phone calls and portal messages providing advice and support.
• Compliance & Professional Standards
• Practice within the scope of licensure as defined by the Massachusetts Board of Registration in Nursing and BILH policies.
• Maintain strict patient confidentiality and comply with all HIPAA regulations.
• Adhere to all BILH infection control, safety, and clinical quality standards.
• Complete all required BILH training, competency assessments, and annual mandatory education.

Qualifications

• Current, unrestricted Registered Nurse (RN) licensure in the Commonwealth of Massachusetts.
• Bachelor of Science in Nursing (BSN) required.
• Minimum 5 years of nursing experience.
• Basic Life Support (BLS) certification (American Heart Association).
• Demonstrated experience with electronic health record systems.
• Strong interpersonal and communication skills with the ability to engage a diverse college-age population.
• Comfort with telehealth and virtual care technology platforms.
• Demonstrated leadership experience with the ability to work independently with sound clinical judgment, managing a dynamic outreach environment without direct onsite supervision.
• Ability to move patient care equipment.
• Ability to lift, move, position patients.

Preferred Experience

• In ambulatory care, urgent or emergency care.
• Experience in college or university health settings.
• Experience in community health, population health, or health promotion and education.
• Familiarity with virtual care or telehealth delivery models.
• Bilingual or multilingual communication skills.
• Certified in POCT (point-of-care testing) competency or willingness to obtain upon hire.