*Registered Nurse Centralized Services - Remote after onsite training in Portland

Position Summary

The Central RN serves as a vital member of the centrally managed nursing team at Martin’s Point Healthcare, providing flexible, system-wide support across key functions including clinical triage, inbox management, and care coordination.

PRIMARY DUTIES AND RESPONSIBILITIES

• Trikes telephone calls applying standard protocols for patient care and recommendations dispositions
• Evaluates patient symptoms, medical history and vital signs to triage patients in accordance with established guidelines and protocols to guide clinical decision making
• Provides remote patient care, documentation and communication to patients and providers
• Supports pre-visit planning and care coordination through summarizing patient needs and gaps for the visit, and updating the EMR as appropriate to include reconciliation of medications and ensuring appropriate orders are in place for the patient
• Ensures that the provider has all the necessary clinical information about the patient prior to the visit, including clinical quality gaps, accurate diagnosis coding, and screenings that need to be addressed during the visit
• Ensures timely and appropriate response to patient inquiries, test results, medication refills and other health related concerns communicated by the patient
• Offers guidance and information to patients regarding their health concerns, treatment plans and self-care strategies through written and verbal communication
• Maintains detailed and accurate records of all communications and actions taken in response to patient messages, ensuring compliance with best practices and regulatory requirements
• Ensures accurate and timely documentation in the EMR, including scanning, per best practice guidelines and workflows
• Coeordinating care and services between providers and organizations to ensure that patient needs and preferences are met
• Promoting effective utilization of resources by facilitating and optimizing patient/member benefits
• Utilizing evidence-based guidelines and best practice care standards in clinical decision making and care management processes and interventions
• Education Associate degree in NursingBachelor’s in nursing preferred
• Licensure/certification Current, unrestricted state Registered Nurse licensureBLS required
• Experience 3+ years’ experience in a clinical environment, preferably in a primary care setting5+ years’ experience in a clinical environment, preferably in a primary care setting preferred
• Telephone triage experience preferred
• Knowledge Knowledge of healthcare operations, especially in a primary care settingKnowledge of quality measures and how to improve patient outcomes through quality gap closureUnderstanding or interest in expanding knowledge of clinical quality measures (HEDIS) and coding concepts (CPT, ICD10, and HCC) preferredUnderstanding of EHR documentation and quality reporting preferred
• Skills Strong critical thinking, problem-solving, and project management skillsExceptional organizational, written and verbal communication, and attention to detail skillsComputer proficiency in Microsoft Office softwareProficient in working within an electronic medical record (EMR)
• Abilities Demonstrates an understanding of and alignment with Martin’s Point ValuesAbility to follow clinical protocols and standard workflowsMaintains patient confidentiality

Position Qualifications

• There are additional competencies linked to individual contributor, provider, and leadership roles. Please consult with your leader to discuss additional competencies that are relevant to your position.