Registered Client Service Associate - Ridgefield, CT

About the role

Celebrating more than 60 years of rich history and recognition for service and excellence in the Financial Services industry, Raymond James is seeking a dynamic Registered Client Service Associate who is a motivated, detail-oriented, and creative problem solver to join our growing team. This essential role provides high-quality, high-touch critical administrative support to Financial Advisors, their prospective and existing clients, and other branch staff team members.

The ideal candidate will have effective communication skills across multiple platforms (phone, email, in-person, virtual), as well as the ability to organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced, task-oriented work environment.

Responsibilities

• Serves as the first point of contact to handle a high volume of daily interactions, including basic inquiries, providing quotes, and scheduling meetings with prospective and existing clients via phone, in-person, virtually, and through mailings.
• Works both independently and within a dynamic team environment to provide crucial support to financial advisors and the branch office.
• Onboards new clients, opens new client accounts, and researches client and security information using internal databases and other technologies.
• Ensures key client information and documentation is current with firm and industry requirements, rules, and regulations.
• Processes and monitors the transfer of assets to ensure all assets and cost basis were successfully received.
• Monitors available cash awaiting investment, including running weekly cash and cash equivalent reports and contacting clients with investment opportunities to maximize returns.
• Reviews, assesses, and responds to all corporate action items and client account alerts.
• Prepares financial reports, spreadsheets, and other materials for client meetings.
• Inputs orders and rebalances portfolios on behalf of Financial Advisors.
• Creates and maintains records and files utilizing Client Relationship Management (CRM) software.
• Assists Financial Advisors with marketing efforts, including seminars and other client-facing events.
• Actively engages in available training, cross-training, and educational or professional development opportunities to remain current on firm and industry policies and procedures.
• Performs other duties and responsibilities as assigned.

Skills

• Understanding of the company’s working structure, policies, mission, and strategies.
• Knowledge of managed account platforms.
• Familiarity with general office practices, procedures, and methods.
• Understanding of investment concepts, practices, and procedures used in the securities industry.
• Knowledge of financial markets, products, and industry regulations.
• Familiarity with trading terminology.
• Experience with Client Relationship Management (CRM) software or similar contact management software.
• Proficiency with goal planning software.
• Advanced Excel skills, including developing spreadsheets for ongoing reporting.
• Effective communication across multiple client interactive platforms (in-person, virtual, phone, and mail).
• Ability to operate standard office equipment and use required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.
• Strong analytical skills to research account information.
• Ability to organize, manage, and track multiple detailed tasks with frequently changing priorities and deadlines in a fast-paced environment.
• Skill in identifying time-sensitive items and assessing competing priorities.
• Initiative to proactively follow up on submitted items to ensure completion, resolving errors, questions, or concerns.
• Ability to handle stressful situations and provide a high level of customer service in a calm and professional manner.
• Problem-solving skills to analyze issues and establish solutions in a fast-paced environment.
• Proficiency in mathematics sufficient to process account and transaction information.
• Strong interpersonal skills to communicate effectively, both orally and in writing, with all organizational levels, in person and virtually.
• Ability to work both independently and as part of a cohesive team.

Qualifications

• High School Diploma or equivalent.
• One or more years of securities industry or related work experience preferred, or an equivalent combination of experience, education, and/or training as approved by Human Resources.
• Required licenses/certifications:
  • Securities Industry Essentials (SIE) Exam (exemption or grandfathering may apply).
  • Series 7 license.
  • Series 63, 65, and/or 66 as required by state.

Pay

Salary range: $55,000.00–$72,000.00.

Total compensation includes base salary or wages and may include additional components such as cash or equity, discretionary bonuses, or commissions.

Benefits

This position is eligible for a benefits package that may include:

• Medical, dental, and vision insurance.
• Life insurance, critical illness insurance, and accident insurance.
• Disability benefits.
• Retirement savings.
• Paid time off (including vacation, holidays, and sick leave).
• Parental leave.

Eligibility for benefits and specific offerings may vary based on position and employment status. For more details, visit Myrjbenefits.com.

Schedule

• Hybrid workstyle.
• Travel required: less than 25%.