Registered Client Service Associate-- Miami, FL (Bilingual Requirement)

About the role

Raymond James is seeking a dynamic Registered Client Service Associate to join our growing team. This essential role provides high-quality, high-touch critical administrative support to Financial Advisors, their prospective and existing clients, and other branch staff team members. The ideal candidate is a motivated, detail-oriented, and creative problem solver with effective communication skills across multiple platforms and the ability to manage multiple detailed tasks in a fast-paced environment.

Responsibilities

• Serve as the first point of contact to handle a high volume of daily interactions, including basic inquiries, providing quotes, and scheduling meetings with prospective and existing clients via phone, in-person, virtually, and through mailings.
• Work both independently and within a team to provide crucial support to financial advisors and the branch office.
• Onboard new clients, open new client accounts, and research client and security information using internal databases and other technologies.
• Ensure key client information and documentation is current with firm and industry requirements, rules, and regulations.
• Process and monitor the transfer of assets to ensure all assets and cost basis are successfully received.
• Monitor available cash awaiting investment, run weekly cash and cash equivalent reports, and contact clients with investment opportunities to maximize returns.
• Review, assess, and respond to all corporate action items and client account alerts.
• Prepare financial reports, spreadsheets, and other materials for client meetings.
• Input orders and rebalance portfolios on behalf of Financial Advisors.
• Create and maintain records and files using Client Relationship Management (CRM) software.
• Assist Financial Advisors with marketing efforts, including seminars and other client-facing events.
• Actively engage in available training, cross-training, and professional development opportunities to stay current on firm and industry policies.
• Perform other duties and responsibilities as assigned.

Requirements

• High School Diploma or equivalent; one or more years of securities industry or related work experience preferred, or an equivalent combination of experience, education, and/or training.
• Bilingual (Spanish) required.
• Securities Industry Essentials (SIE) Exam required (exemption or grandfathering may apply).
• Series 7 required.
• Series 63, 65, and/or 66 as required by state.
• General experience of 7 to 12 months.

Skills

• Knowledge of the company’s working structure, policies, mission, and strategies.
• Familiarity with managed account platforms and general office practices, procedures, and methods.
• Understanding of investment concepts, practices, and procedures used in the securities industry, including financial markets, products, and industry regulations.
• Proficiency in Client Relationship Management (CRM) software or similar contact management software, goal planning software, and Excel (including developing spreadsheets and ongoing reporting).
• Effective communication across multiple platforms (in-person, virtual, phone, and mail).
• Ability to operate standard office equipment and use required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.
• Analytical skills to research and assess account information.
• Strong organizational skills to manage and track multiple detailed tasks with frequently changing priorities and deadlines in a fast-paced environment.
• Ability to identify time-sensitive items and assess competing priorities.
• Initiative to proactively follow up on submitted items to ensure completion, resolve errors, questions, or concerns.
• Ability to handle stressful situations and provide a high level of customer service in a calm and professional manner.
• Problem-solving skills to analyze issues and establish solutions in a fast-paced environment.
• Mathematical skills sufficient to process account and transaction information.
• Strong interpersonal skills to communicate effectively, both orally and in writing, with all organizational levels, in person and virtually.
• Ability to work both independently and as part of a cohesive team.

Benefits

This position is eligible for a benefits package that may include:

• Medical, dental, and vision insurance.
• Life insurance, critical illness insurance, and accident insurance.
• Disability benefits.
• Retirement savings.
• Paid time off (including vacation, holidays, and sick leave).
• Parental leave.

Eligibility for benefits and specific offerings may vary based on position and employment status. For more details, visit Myrjbenefits.com.

Pay

The total compensation for this position includes base salary or wages and may include additional components such as cash or equity, discretionary bonuses, or commissions.