Registered Client Service Associate

Why Stifel Stifel

Stifel Stifel strives for a culture that puts its clients and associates first, fostering a workplace where everyone belongs, is welcome, and contributes to the success of clients, careers, and the firm.

What You'll Be Doing

• Assists Financial Advisors with opening and maintaining client accounts and records.
• Performs a wide range of administrative support duties, including word processing, preparing mailings, filing, answering the phone, obtaining approvals for FA communications and advertisements.
• Provides customer service support to clients, including providing quotes and account-related information.
• Organizes and maintains complete client account and trade-related records for the Financial Advisor and certain required files for the branch office.
• Performs operational or administrative functions for client-related requests, such as check requests, wiring funds, address changes, and dividend information.
• Provides reports and other information to the Financial Advisor as requested.
• Engages in calling activities, not limited to existing clients, using scripts approved by a principal of Advertising and Graphics.
• Accepts and enters unsolicited orders from clients in states where they are registered and may enter orders received directly from a Financial Advisor who is registered in the client's state of residence.
• Identifies situations that need to be brought to the attention of the Financial Advisor or escalated to the Branch Manager, including suspicious client and/or employee activity or behavior.
• Performs various administrative duties such as typing, filing, answering phones, mailing documents/letters, and other duties and projects as assigned by the Financial Advisor and/or Branch Manager.

What We're Looking For

• Administrative Knowledge: Knowledge of administrative and clerical procedures and systems such as word processing, spreadsheet applications, managing files and records, and other office procedures and terminology.
• Industry Knowledge: General understanding of the investment brokerage industry and securities regulations with basic knowledge of investment products.
• Time Management: Ability to organize, prioritize, and manage multiple tasks, responsibilities, and deadlines; follows through and accomplishes goals, manages expectations appropriately, and uses firm's resources efficiently.
• Critical Thinking: Uses logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to practical problem-solving.
• Customer and Interpersonal Skills: Knowledge of principles and processes for providing exemplary customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluating customer satisfaction.
• Communication Skills: Ability to communicate information and ideas in spoken or written form so that others will understand, with excellent grammar and phone/office etiquette.

Education & Experience

• Minimum Required: High School Diploma or equivalent
• Minimum Required: 2 years investment industry experience
• Minimum Required: Series 7 and 63 or 66 licenses or credentials
• Systems & Technology: Proficient in Microsoft Excel, Word, PowerPoint, Outlook

About Stifel

At Stifel, we are more than 130 years old and still think like a start-up. We are a global wealth management and investment banking firm committed to innovation and fresh ideas. Our success is closely tied to our commitment to helping families, companies, and municipalities find their own success. With headquarters in St. Louis and offices in New York, San Francisco, Baltimore, London, Frankfurt, Toronto, and more than 400 other locations, Stifel employs approximately 9,000 individuals across roles such as financial advisors, research analysts, project managers, marketing specialists, developers, bankers, and operations associates. We offer an entrepreneurial environment, a comprehensive benefits package including health, dental, and vision care, 401(k), wellness initiatives, life insurance, and paid time off. Stifel is an Equal Opportunity Employer.