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Registered Client Service Associate

Morgan Stanley · Long Beach, CA · 2 wk ago
Customer Service$50k–$85k/yrFull-time

Registered Client Service Associates

Leading with a client-first mindset, Registered Client Service Associates provide exceptional service to clients and support Financial Advisors (FAs), Private Wealth Advisors (PWAs), and teams on a daily basis. Through regular interactions, these professionals build trusted relationships and assist with client needs.

Duties and Responsibilities

  • Provide Service Coverage for a FA/PWA/team, including supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships.
  • Execute money movement transactions at the request of the client and/or FA/PWA/team.
  • Answer general non-investment related questions concerning client accounts, including relaying stock positions and providing account balances (e.g., funds due and margin debit).
  • Enter profile information or pre-fill account documentation on client accounts and/or documents in a clerical capacity at the direction of the client and/or FA/PWA/team.
  • Enroll clients in digital tools (e.g., MSOnline, eSign, eAuthorization).
  • Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity at the direction of the client and/or FA/PWA/team.
  • Provide existing clients with details around their account information (e.g., investment objectives, risk tolerance).
  • Accept or enter unsolicited orders and/or enter solicited orders in a clerical capacity at the direction of the FA/PWA/team.
  • Support the FA/PWA/team’s marketing strategy (e.g., website maintenance).
  • Aid the FA/PWA team in delivering against their business plan and client service model.
  • Remain current on all policies, procedures, and new platforms.
  • Participate in firm initiatives (e.g., training or education programs), special projects, and other duties directed by local management.

Administrative Support

  • Answering inbound phone calls or making outbound calls with updates on service requests (e.g., scheduling follow-up calls with FAs/PWAs/teams as needed).
  • Managing the calendar including coordinating meetings or events with logistics such as material prep (e.g., maintaining agendas, sending calendar invites with Zoom credentials).
  • Maintaining travel itineraries, preparing expense reports, and managing the reimbursement process.
  • Aiding in general in-office support functions such as copying, filing, and scanning documentation.
  • Preparing and submitting expense reports for processing at the direction of the FA/PWA.

Education, Experience, Knowledge, and Skills

  • High School Diploma/Equivalency, with a College degree preferred.
  • Two or more years of industry experience preferred.
  • Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts.
  • Detail-oriented with superior organizational skills and ability to prioritize.
  • Advanced Microsoft Office skills (Word, Excel, Outlook, and PowerPoint).
  • Exceptional writing, interpersonal, and client service skills.
  • Strong time management skills.
  • Team player with the ability to collaborate with others.
  • Adaptable and able to multitask.
  • Goal-oriented, self-motivated, and results-driven.

What You Can Expect From Morgan Stanley

Morgan Stanley is dedicated to raising, managing, and allocating capital for clients, doing so in a differentiated way. The company is committed to diversity and inclusion, fostering a supportive environment for its 80,000 employees across 42 countries. Employees can expect opportunities for growth, collaboration, and advancement, supported by comprehensive benefits and perks. For more information, visit here.

Pay and Benefits

Base pay for the role will range from $50,000.00 to $85,000.00 per year at the commencement of employment. Base pay is determined on an individualized basis and is part of a total compensation package that may include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and various Morgan Stanley-sponsored benefit programs. For more information, visit here.

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