Registered Client Service Associate
Location: Richmond, VA | Position Range: $63,000 – $83,000
About the role
Davenport is seeking a hard-working, detail oriented, and business-minded professional to join its Richmond team. This full-time, non-exempt position will support a Financial Advisor in the office and serve as a back-up to other Client Service Associates as necessary. As a Client Service Associate, your primary responsibility is to serve the needs of Financial Advisors with regards to servicing customers and fostering a positive relationship between clients and the firm. An ideal candidate will have a banking or financial services background, with excellent customer service and communication skills. At Davenport, we are proud of our commitment to service, with both internal and external clients.
Responsibilities
- Answering phones, filing, and preparing correspondence
- Submitting client requests for checks, wires, transfers, and security registrations
- Helping clients to understand their monthly statements and annual tax notices
- Acquiring cost basis
- Responding on a timely basis to operational notices
- Assisting with all forms of account paperwork
- Maintaining records and files as required by the Compliance department
- Processing mailings and arranging seminars
- Working with internal service departments including Operations, Financial Services, and Research, among others
- Cooperating with co-workers to cover various needs as they arise in the sales area
Qualifications
- College Degree preferred
- Experience in financial services or banking strongly preferred
- FINRA Licensing: SIE, Series 7, and Series 63 (or FINRA-recognized equivalent) required
- Extremely well-organized, detail oriented and accurate; must be able to multi-task and meet deadlines
- Highly motivated with excellent communication and customer service skills
- Proficiency in Microsoft Outlook, Word, and Excel
- Ability to learn and master computer programs that house customer data
- Basic bookkeeping skills and record keeping ability
- Ability to understand and adhere to industry rules and regulations
- Professional demeanor
Pay
Base pay range: $63,000 – $83,000. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.
Benefits
- Safe harbor 401(k) contribution
- Profit sharing plan
- Disability and life insurance
- High deductible health plan with an HSA
- Paid Time Off
- Elective dental benefits
- Wellness programs
- Company sponsored volunteer opportunities during business hours