Regional Vice President, Customer Success (Eastern US)

About the role

The Regional Vice President, Customer Success at Edmentum is responsible for defining exceptional customer partnership at scale, driving retention, satisfaction, and loyalty across the customer base, and owning region-specific performance metrics.

Responsibilities

• Develop and execute Customer Success strategy within divisional direction set by senior leadership, translating enterprise priorities into regional plans.
• Understand near and long-term customer needs and proactively deliver solutions that create lasting value for both customers and Edmentum.
• Build and inspire a high-performing team of field leaders, coaching for capability and creating a culture of accountability, innovation, and continuous improvement.
• Own region's performance metrics, including renewal rates, account health, implementation fidelity, and risk, and present data-driven insights to executive leadership to shape organizational strategy.
• Lead cross-functional initiatives with Sales, Marketing, Product, and Operations to ensure a seamless, cohesive customer experience from onboarding through renewal.

Requirements

• 10+ years of experience in Customer Success, Account Management, or a related field, including at least 5 years leading teams or functional disciplines.
• 15+ years of experience in EdTech or K-12 education, with deep familiarity with the challenges and opportunities of the education technology space.
• A track record of developing high-performing field leaders and building organizational capability at the M4 level and above.
• Strong analytical instincts and a demonstrated ability to translate customer data and performance insights into executive-level recommendations.
• A compelling communicator and trusted partner with experience presenting strategy to senior stakeholders and managing complex external relationships.
• Ready and able to travel up to 50% of the time to drive customer engagement and field team accountability.
• Willing to take on evolving responsibilities based on business needs.

Qualifications

• Champion your region's success by developing and executing Customer Success strategy within divisional direction set by senior leadership.
• Proactively deliver solutions that create lasting value for both customers and Edmentum.
• Build and inspire a high-performing team of field leaders, coaching for capability and creating a culture of accountability, innovation, and continuous improvement.
• Own region's performance metrics, including renewal rates, account health, implementation fidelity, and risk, and present data-driven insights to executive leadership to shape organizational strategy.
• Lead cross-functional initiatives with Sales, Marketing, Product, and Operations to ensure a seamless, cohesive customer experience from onboarding through renewal.

Skills

• Data-driven strategy development.
• Customer relationship management.
• Team leadership and development.
• Performance measurement and reporting.
• Collaboration across functions.

Benefits

• Medical, dental, and vision insurance with various plan options.
• A 401(k) retirement plan with company matching.
• A flexible Time Away Program.
• 10 paid holidays, 2 floating holidays, 1 wellness day, and a winter office closure at the end of December.

Pay

$180,000—$190,000 USD

Schedule

Full-time