Regional Vice President, Branch Operations

About the Role

We are currently seeking a Regional Vice President, Branch Operations to assume ultimate responsibility for branch operations of all credit union branches. This role ensures full adherence to policies and procedures as well as exceptional standards of member service, including wait time, problem resolution, and other key metrics. The VP is responsible for the overall performance and environment of retail branches, including sales, service, operations, member concerns, human resources, and financial goals.

The VP will provide regular inspections and coaching to branch staff to ensure established goals are met or exceeded, leveraging internal and external relationships to maximize achievement. This role coordinates branch activities related to overseeing service, product support and implementation, supervision of day-to-day procedures, and participation in sales initiatives. The VP provides on-site leadership, motivation, and direction for branch staff, working with them to create a quality banking experience for members.

Responsibilities

• Promote a sales culture and ensure staff receive proper training and coaching to demonstrate abilities to sell/cross-sell products based on member needs.
• Lead and motivate a group of branches to attain or exceed branch loan, deposit, and revenue goals.
• Coach and mentor branch managers and staff on career development and sales processes.
• Create and foster a culture of exceptional member service and sales.
• Responsible for final approval of hiring, escalated progressive discipline, performance evaluation approvals, and performance development of staff. Conduct interviews, screening processes, hiring, and performance management of Branch Managers and their staff as needed.
• Assist managers in resolving complex member complaints.
• Monitor branch operating results relative to goals established by the executive team. Develop individual and team goals to reach branch objectives.
• Assist in directing the planning, recommending, and implementing programs and policies within the branches.
• Monitor branch activity, including teller transactions, volume, teller errors, cash ordering, ATM balancing, vault security, and balancing.
• Work with the PVP of Business Development to develop operational procedures to maximize efficiency and quality of work, providing consistent service to members.
• Hold periodic staff meetings to discuss areas needing improvement, changes in procedures, new developments, or services, and present general information.
• Manage sales, service, and operational results by analyzing, planning, organizing, budgeting, monitoring/controlling, problem-solving, decision-making, and managing change. Deliver reports in a timely and accurate manner.
• Some travel required (branches).

Requirements

• Ten years or more of similar or related experience, including seven years in financial institution/banking in a management role.
• A two-year college degree or completion of specialized certification/training.
• Corresponding experience may be considered.

Benefits

• Employer-paid (99.9%) health insurance premium for single and family coverage (HMO Plan).
• Fully funded deductible (HMO Plan).
• 401k employer matching contribution.
• Income protection with life insurance, short- and long-term disability.
• Paid time off, holiday leave, and birthday leave.
• Educational assistance.
• Commuter benefits program and more.

Pay

$111,935 - $125,000 annually depending on experience and qualifications.

Schedule

This position is hybrid.

Location

Applicants must reside in the District of Columbia, Maryland, or Virginia.

About Us

Lafayette Federal Credit Union is a proud recipient of USA Today's Top Workplaces of 2024 and 2025 award. We pride ourselves on our commitment to excellence and our reputation as an employer of choice. Our culture emphasizes inclusion, diversity, high performance, and new opportunities. Teamwork and a sense of community make Lafayette Federal a great place to work, where each person is valued for their unique skills.

We share a common devotion to serving our community, participating in charity events and giving back throughout the year. Professional development, training, and certification are priorities for our employees, supporting career growth and advancement within the industry.

Lafayette Federal has earned numerous accolades, including:

• Newsweek’s America’s Best Banks list.
• A 5-star rating from Bauer Financial.
• Recognition by S&P Global's Top Performing Credit Unions.