Regional Training Manager (Baltimore, MD)

Principle Duties & Responsibilities

• Oversee Model Store Trainers (MST) including identification, in-store assessment, certification for all districts, and ongoing retention/succession of the MST Program.
• Ensure the SM Training Program is executed per company expectation, producing highly proficient Store Managers at time of assignment.
• Oversee and manage the DM Training Program, creating DM training plans, providing high levels on ongoing interaction and support during training, producing highly proficient District Managers at time of assignment.
• Strategically consult, plan and coordinate with DMs to support Zone People Visits in key markets/major initiatives.
• Provide performance consultation to regional business partners regarding MSTs, SMTs and DMITs.
• Consult with regional business partners to ensure MST selections meet all requirements for the role.
• Facilitate MST Certification Sessions once per quarter as scheduled.
• Gather feedback to determine performance gaps and conduct needs analysis to determine appropriate training solutions.
• Able to leverage adult learning principles and methodologies to support delivery of SSC content development that the RTM facilitates in the field.
• Provide SME for DM Trainer Program development and implementation.
• Conduct Train-The-Trainer sessions with DM Trainers, so they can effectively provide technical training for the overall DM audience in their respective regions.
• Responsible for facilitation of SSC/Zone-based DM Training Program.
• Conduct ongoing quarterly MST Council sessions to maintain high levels of engagement and to ensure SM Training Program execution.
• Conduct in-person field visits with MSTs to validate that the SM Training Program is being executed per company expectation, communicating through email with regional business partners pre-visit and post-visit to ensure appropriate business partner support.
• Facilitate large groups of 80 -120 people for major company events.
• Be a Training Champion to sustain training, embed learning behaviors into daily Ops and business partner routines.
• Implement best-in-class learning strategies to ensure learning objectives are achieved through facilitation.
• Consult as a SME, with the SSC Development Design Team, on development of assessments, measurement, and productivity tools to sustain training, identify knowledge, skill and application gaps.

Qualifications

• 3 to 5 years Training and Facilitation experience in human resources, business, education or equivalent experience as a multi-unit manager.
• Must be able to work in a fast-paced, ever changing and results-based environment.
• Certification in coaching and/or Training APTD Certification (preferred).
• Retail training experience, and/or multi-unit experience is strongly preferred.
• High School Diploma with 3 to 5 years training experience, Undergraduate degree/Graduate degree preferred.
• Proficient in Microsoft Office Suite (i.e., Outlook, Excel, OneNote, PowerPoint).
• Excellent interpersonal, verbal, and written skills.