Regional Technical Support Specialist - Southern California

About the role

The Regional Pool Technical Support Specialist will provide expert over-the-phone support for pool equipment and systems for our top pool professionals. This role involves troubleshooting, diagnosing, and resolving technical issues remotely while determining when on-site service by a field technician is necessary.

Responsibilities

• Provide phone-based technical support for pool products to high priority customers, including troubleshooting pumps, heaters, filters, and automation systems
• Guide customers through problem diagnosis and resolution, ensuring clear communication and technical understanding
• Assess when on-site support is required and coordinate with field technicians to resolve more complex issues
• Maintain detailed call logs and service records, tracking issues to ensure timely resolutions
• Aid customers with product usage questions and provide expert advice on equipment maintenance, installation, and performance
• Collaborate with sales, engineering, product management, and field support to enhance overall customer satisfaction

Requirements

• Experience in technical support, preferably in pool systems or related fields (HVAC, plumbing, electrical systems)
• Strong problem-solving skills with the ability to troubleshoot and resolve technical issues over the phone
• Excellent verbal communication and customer service skills
• Ability to assess complex situations and determine the appropriate next steps
• Proficiency in reading and understanding technical manuals and schematics
• High level of attention to detail and organizational skills
• Bilingual (English/Spanish) highly desired

Qualifications

• Shift/Hours: 7:30am – 4:30pm, Monday – Friday, plus overtime when needed (Must be flexible)
• Hours may vary in summer
• This position is currently remote; however, for training purposes, you will be required to occasionally be in the office.

Pay

The hourly pay range for this role is: $28.00 – $33.00/hour, DOE. Opportunity for a rate increase after you are proficient in certain skills and have fulfilled training.

Schedule

Shift/Hours: 7:30am – 4:30pm, Monday – Friday, plus overtime when needed (Must be flexible)

Benefits

• Paid holidays
• Paid vacation
• Paid sick time
• Medical, Dental, and Vision Insurance
• 401(k) - Up to 5%
• 401K match starting day one of employment
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Caregiver leave
• Prescription drug insurance
• Tuition reimbursement

Opportunity for a rate increase

After you are proficient in certain skills and have fulfilled training, there is an opportunity for a rate increase.

Equal Opportunity Employer

Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.