Regional Technical Specialist - NorCal

SUMMARY

The Regional Technical Specialist is responsible for promoting Prometheus' products and services to healthcare practitioners, staff, and decision-makers. Key duties include designing and implementing a communication plan, educating customers, providing guidance on pricing and reimbursement, and representing the company at industry events.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Achieves key customer sales objectives and customer contact goals across assigned territory.
• Designs and implements a target customer communication productivity plan to ensure effective reach and frequency to targeted customers.
• Educates HCPs and staff on the value of the company’s products and services for patient care.
• Uses company-approved materials to educate, communicate, and sell company products and services.
• Provides guidance around pricing and reimbursement for promoted products.
• Trips staff to appropriate company personnel when specific reimbursement questions arise.
• Helps customers understand direct bill account logistics through in-servicing related to ordering, reporting, and billing logistics processes.
• Prepares, maintains, and submits up-to-date and accurate contact and productivity records.
• Represents the company at local, regional, and national trade shows, conferences, and exhibits.
• Identifies and investigates customer concerns.
• Addresses and communicates with appropriate company personnel to promptly solve customer problems.

QUALIFICATIONS

• Bachelor's degree OR at least 5 years of sales experience with at least 3+ years in clinical lab/diagnostics.
• Strong presentation skills, including the ability to effectively convey concepts through telephone and face-to-face interactions.
• Core belief in building solid face-to-face relationships and advanced knowledge of the company's product suite.
• Excellent interpersonal, time management, and organizational skills.
• Adaptable, open to change, and able to work in ambiguous situations.
• Productive and proactive in managing workload and priorities.
• Ability to function in a fast-paced, multi-tasking, entrepreneurial environment.
• Ability to work on telephone and computer simultaneously.