Regional Technical Specialist

Primary Responsibilities

• Cook up and carry out product-oriented sales presentations and training events on the full Nice North America product line for factory staff, dealers, and distributors.
• Assist in the launch of new products by contributing to the creation and execution of training modules for key customers.
• Ensure sales representatives are certified on new products and annually on the entire Nice North America product line.
• Be the go-to expert on Nice North America products’ design understanding and application.
• Participate in relevant trade shows, sales meetings, planning sessions, and special events as needed by the company.
• Monitor and offer insights to sales managers on market dynamics related to product and promotional activities.
• Align training activities with the regional sales manager for the assigned US region.
• Set and execute web trainings for customers as required.
• Participate in weekly calls involving the Sales and Technical teams.
• Provide advanced technical support on-site and remotely using the Nice home management platform.
• Execute telephone call support to customer technical staff as needed.
• Plan initial and follow-up training for new products as the travel schedule is arranged.
• Responsible for new dealer growth and support within the CI Channel.

Qualifications

• A high school diploma and a minimum of 4 years of related experience, preferably in the CEDIA channel.
• Strong written and verbal communication skills.
• Ability to present information effectively in one-on-one and group settings.
• Experience in control system programming is a definite plus.
• Ability to troubleshoot complex AV/Control systems both on-site and remotely.
• Knowledge of MS Office (Outlook, Word, and Excel specifically) and NetSuite, along with experience with PowerPoint and Adobe Captivate.
• Must be able to work remotely effectively.
• Positive attitude, self-motivation, and eagerness to succeed.

Physical Requirements

• Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, to communicate effectively on the telephone and in person.
• Sufficient vision or other powers of observation, with or without reasonable accommodation, to review documents and file them in a prescribed order and organize documents and materials.
• Sufficient manual dexterity with or without reasonable accommodation, to frequently operate a personal computer.
• Sufficient personal mobility and physical reflexes, with or without reasonable accommodation, to work in an office setting and at a keyboard for an extended period of time.

Working Conditions

• Must be comfortable working in an office environment with moderate noise levels.
• The working area is primarily in an open office setting with reasonable lighting and controlled temperatures.