Regional Supv-P/T

Summary

The specifications outlined are intended to present a descriptive list of the range of duties performed by employees in this position. The specifications are not intended to reflect all duties performed within the job.

Roles And Responsibilities

• Working in the Control Center, assigned to a console, observes and supervises Bus Operations activities to ensure safe and effective delivery of transit services to customers through responsible supervision and effective communication, both verbal and in writing.
• Makes quick and effective decisions, working under intensive time pressures; reacts calmly and professionally in emergency situations; oversees operations as required during emergencies and severe weather conditions.
• Quickly analyzes a situation and provides a solution.
• Follows procedures in dispatching personnel for emergency and non-emergency response.
• Prepares daily comprehensive reports and correspondence, such as CAD incident report, on-time performance report, log reports, inclement weather reports, etc.
• Communicates with the operator through CAD and a bus radio, troubleshoots mechanical and electronic equipment problems, such as radios, fareboxes, wheelchair lifts, air conditioning and heating, P/A announcements, and other problems, utilizing the Road-Call Reduction Manual.
• Uses information available from CAD system to evaluate service and adjust as necessary to maintain consistent reliable service levels.
• Collaborates with Field Regionals and other NJ TRANSIT departments and outside agencies as required to handle extraordinary events, such as: major fuel spills, major accidents, traffic interruptions, weather conditions, special events, and rail disruptions, and implements contingency plans to bring situation under control.
• Maintains radio sign-on, radio/PA checks, and uses CAD radio communication equipment to communicate information and/or instructions to revenue and non-revenue vehicles.

Required Education, Experience, & Qualifications

• A High School Diploma or high school equivalency diploma PLUS three (3) years of full-time paid work experience in progressively responsible positions; OR, three (3) years of full-time experience as a NJ TRANSIT Bus Operator OR, an Associate’s Degree, and one (1) year of full-time work experience OR, an Honorable discharge from any branch of the US Military.
• Any equivalent combination of education and experience equal to or greater than three years.
• A Bachelor’s Degree with at least one (1) year of full-time work experience is preferred.

Knowledge And Skills

• Possess a working knowledge of and ability to adhere to all federal, state law, regulations and NJT policies.
• Excellent organizational and time management skills.
• Possess a working knowledge of common transit practices, equipment, terminology, safety precautions and safety rules.
• Working knowledge of MS Office Suite and transportation specific software and applications.
• Ability to successfully plan, execute, supervise, and inspect the work of others.
• Excellent written and oral communication skills.
• Ability to develop and maintain clear, concise and accurate records/activity logs.
• Ability to create and maintain effective and professional working relationships within all levels of the organization.
• Ability to deal with both employees and to customer’s courteously, tactfully, and professionally.
• Ability to identify potentially hazardous conditions and take corrective action to resolve/or remediate. Demonstrate good judgment.
• Demonstrate critical thinking, the ability to conceptualize, apply, analyze, synthesize, and/or evaluate information gathered from, or generated by, observation, experience, reflection, reasoning, or communication, as a guide to action and anticipate issues.
• Ability to make quick but well-reasoned operational decisions.
• Show dependability, initiative and resourcefulness.

Physical Demands

• Some light lifting, prolonged periods of sitting in vehicle, standing, walking, bending, and stooping.

Working Environment

• General outdoor and office.

Other Conditions

• Note: This position is safety sensitive. All candidates and employees must be able to successfully pass a pre-employment drug test with a negative result and are subject to additional testing as required by the DOT/FTA Drug and Alcohol regulations.
• This is a 24/7 operation employees in the title of Regional Supervisors work flexible schedules, including nights, weekends and holidays as NJ Transit operations dictate.
• Must be willing to respond to emergencies and work extra hours.
• This position is deemed safety sensitive per the Department of Transportation (DOT) Drug and Alcohol Testing Regulations.
• The DOT Drug and Alcohol Testing Regulation 49 CFR Part 40 does not authorize the use of marijuana for any reason. It is unacceptable for any safety-sensitive employee subject to drug testing under DOT regulations to use recreational or medical marijuana.
• The use of recreational and medical marijuana is a violation of NJ TRANSIT’s Drug and Alcohol-Free Workplace Policy for safety-sensitive employees.
• NJ TRANSIT is an Equal Opportunity Employer.