Regional Supervisor (Field)

About the role

Supervise the activities of road operations statewide to identify and address issues to ensure service quality within budget and on-time performance parameters.

Responsibilities

• Working in the Control Center, assigned to a console, observes and supervises Bus Operations activities to ensure safe and effective delivery of transit services to customers through responsible supervision and effective communication, both verbal and in writing.
• Makes quick and effective decisions, working under intensive time pressures; reacts calmly and professionally in emergency situations; oversees operations as required during emergencies and severe weather conditions.
• Quickly analyzes a situation and provides a solution.
• Follows procedures in dispatching personnel for emergency and non-emergency response.
• Prepares daily comprehensive reports and correspondence, such as CAD incident report, on-time performance report, log reports, inclement weather reports, etc.
• Communicates with the operator through CAD and a bus radio, troubleshoots mechanical and electronic equipment problems, such as radios, fareboxes, wheelchair lifts, air conditioning and heating, P/A announcements, and other problems, utilizing the Road-Call Reduction Manual.
• Maintains, reads, and references the Standard Operations Procedures Manual to understand and perform their duties adequately, reflecting their responsibility towards the Corporate Mission Statement.
• Attends meetings and trainings as required.
• Prepare documents and reports as requested.
• Quarterly shift rotation within control center to enhance career development and improve employee knowledge of company operations.

Requirements

• High School Diploma or high school equivalency diploma PLUS Three (3) years of full time paid work experience in progressively responsible positions; OR Three (3) years of full-time experience as a NJTRANSIT Bus Operator OR, Associate’s Degree, and one (1) year of full-time work experience OR, Honorable discharge from any branch of the US Military.
• Any equivalent combination of education and experience equal to or greater than three years.
• Preferred: Bachelor’s Degree with at least one (1) year of full-time work experience.

Qualifications

• Possess a working knowledge of and ability to adhere to all federal, state law, regulations and NJT policies.
• Excellent organizational and time management skills.
• Possess a working knowledge of common transit practices, equipment, terminology, safety precautions and safety rules.
• Working knowledge of MS Office Suite and transportation specific software and applications.
• Ability to successfully plan, execute, supervise, and inspect the work of others.
• Excellent written and oral communication skills.
• Able to create and maintain effective and professional working relationships within all levels of the organization.
• Able to deal with both employees and to customer’s courteously, tactfully, and professionally.
• Able to identify potentially hazardous conditions and take corrective action to resolve/or remediate.
• Show dependability, initiative and resourcefulness.

Skills

• Possess a working knowledge of and ability to adhere to all federal, state law, regulations and NJT policies.
• Excellent organizational and time management skills.
• Possess a working knowledge of common transit practices, equipment, terminology, safety precautions and safety rules.
• Working knowledge of MS Office Suite and transportation specific software and applications.
• Ability to successfully plan, execute, supervise, and inspect the work of others.
• Excellent written and oral communication skills.
• Able to create and maintain effective and professional working relationships within all levels of the organization.
• Able to deal with both employees and to customer’s courteously, tactfully, and professionally.
• Able to identify potentially hazardous conditions and take corrective action to resolve/or remediate.
• Show dependability, initiative and resourcefulness.

Benefits

• Comprehensive Family Health Insurance – Medical, Prescription, Dental, Vision
• Flexible Spending Account
• Life Insurance
• Paid Leave
• Tuition Assistance
• Pre-Tax Commuter Benefits Plan
• Retail Plans
• 401(a) - Retirement plan with a 6% employer contribution
• 401(k) - Retirement saving plan with up to an 3% company match
• 457(b) - Deferred Savings Plan

Pay

Competitive salary and excellent benefits package.

Schedule

24/7 operation, flexible schedules, including nights, weekends and holidays as NJ Transit operations dictate. Must be willing to respond to emergencies and work extra hours.